Customer Service Representative I at North… · Wheaton

Summary: DuPage County Health Department is seeking a Customer Service Representative to join their Front Desk/Customer Service team. In this role, you will assist Health Department clients by providing front desk duties, preparing paperwork, and offering support for health-related inquiries.

Responsibilities:
- Updates client records; enters client’s data into computer systems including revising or updating addresses and telephone numbers
- Schedules appointments: ensures that release forms or consent forms have been signed; prepares various forms and worksheets
- Sets up clinic rooms with appropriate supplies; processes daily reports; monitors on hand supplies and coordinates replenishment as needed
- Assists clients with tests such as hemoglobin, blood pressure, and physical measurements
- Obtains health histories from patients by conducting patient interviews; follows-up on client status; performs duties necessary to close clinics
- Maintains required training, licensure, and/or certification
- Adheres to department guidelines for attendance and punctuality
- Participates in emergency response activities as assigned
- Maintains confidentiality of privileged information and adheres to patient privacy laws
- Demonstrates sensitivity and understanding of other ethnic groups and cultures
- May assist with determining client eligibility for programs
- Assist with interpretation

Required Qualifications:
- Completion of high school diploma/GED
- Bilingual in Spanish
- Attendance at paid New Hire Orientation is required
- Good knowledge of modern office practices and procedures
- Some knowledge of medical terminology and filing systems
- Some knowledge of program requirements and eligibility

Preferred Qualifications:
- One year of experience working in a customer service of human/social services related field

Required Skills: Medical Terminology, Client Data Entry, Appointment Scheduling, Patient Interviewing, Health History Collection, Program Eligibility Determination, Bilingual Spanish, Confidentiality Compliance

Benefits: PLUS a full benefit package., Affordable Health, Dental and Vision Insurance, 12 Paid Holidays per year, 12 Paid Vacation days, 12 weeks of paid parental leave, 5 paid personal days along with paid sick time, Pension eligible, IMRF Retirement Account position, Qualifying employer under the Public Service Loan Forgiveness Program, Tuition Reimbursement, Certification reimbursement, Employees of the DuPage County Health Department may select from a variety of benefits to meet their needs., Blue Cross and Blue Shield of Illinois is our current health insurance provider, Full-Time Health Department employees may select from four medical insurance options: three preferred provider organization (PPO) plans and one health maintenance organization (HMO) plan., Teledoc program provides access to U.S. board-certified doctors through phone or video consults, Added discounts on gym memberships and other health-related products and services, Well on Target program, which provides a convenient, secure website with personalized tools and resources such as health coaching, health assessments, and digital tools, Vision care discount program is available as part of the medical insurance plans, Comprehensive vision insurance is also available, Prescription coverage is available with all medical plans and includes the convenience of a mail-order option, Staff may also use the on-site pharmacy at the Central Public Health Center located in Wheaton, Flexible Spending Accounts allow you to set aside money on a pre-tax basis to pay expenses such as those not covered by medical or dental insurance, or day-care costs, All full-time employees are provided a $25,000 life insurance policy at no cost to the employee., Supplemental coverage is available for the employee, their spouse, and their children., Employees may elect additional accident and critical illness disability benefits.