The Service BDC/CIC Representative Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $17.00 and $17.50.
Position Purpose
The Service BDC is responsible for scheduling tasks for the Service Department.
Essential Duties and Responsibilities
- Handle in-coming calls regarding service.
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- Schedule Service Appointments for customers via phone, text, fax, e-mail or in person.
- Confirm and enter all internet appointments into xtime scheduler
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- Follow up on no show service customer appointments and reschedule.
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- Follow up with customers for the CRM program.
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- Confirm appointments for each following day.
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- Utilize the Service scripts on all inbound and outbound service calls, text and emails.
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- Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.
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- Complies with all safety rules and use all appropriate safety and personal protection equipment as required.
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- Adhere to established dress code policy at all times.
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- Safeguard customer and Dealer information per established policy.
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- Exemplifies organizational culture and holds others in department accountable for doing the same.
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- Accomplishes all current and future tasks as appropriately assigned or requested.
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- Other related duties as may be assigned.
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