Service Experience- Deerfield Towne Center Rack at Nordstrom · Mason

Summary: Nordstrom is a well-known retail company, and they are seeking team members for their Nordstrom Rack at Deerfield Towne Center. The role involves providing excellent customer service in various capacities including Sales, Cashier, Stock, and Fulfillment, ensuring a smooth and enjoyable shopping experience for customers. Responsibilities: - Create a smooth fitting room experience by greeting customers and taking them to their fitting rooms, then sorting and returning clothing to the floor - Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program - Keep the stockrooms organized and complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed - Work with the team to ensure the sale’s floor stays "runway ready" through re-merchandising and straightening throughout the day - Assist customers with a variety of transactions through a seamless and friendly experience - Demonstrate expertise in all technologies used in the store environment - Defuse customer situations and provide resolutions in a timely and effective manner - Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments - Fulfill customer orders in a timely manner following quality standards - Prepare and ship customer’s orders following quality, packing and shipping standards - Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes - Assist in maintaining clean and organized selling floors and stockrooms - Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures Required Qualifications: - Clear, effective communication with strong interpersonal skills - Accountability, initiative and a high level of ownership - Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment - The ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds (**STOCK SUPPORT OR FULFILLMENT ROLE**) - The ability to work a flexible schedule based on business needs Required Skills: Inventory management systems, Merchandise ticketing, Order fulfillment Benefits: Medical/Vision, Dental, Retirement and Paid Time Away, Life Insurance and Disability, Merchandise Discount and EAP Resources, 401k, Medical/vision/dental/life/disability insurance options, PTO accruals, Holidays