Seasonal Customer Experience Specialist -… at Nordstrom · Brooklyn

Summary: Nordstrom is a leading fashion retailer, and they are seeking a Seasonal Customer Experience Specialist to provide outstanding customer service. The role involves welcoming customers, understanding their needs, supporting back of house processes, and assisting with event execution. Responsibilities: - Welcome customers by being an effective storyteller and skilled at engaging with diverse audiences - Quickly understand a customer’s needs; with an emphasis on connecting customer to a service such as Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping, etc - Communicate with customers in a professional manner including but not limited to; answering phones; communication via email, providing feedback on trend, fit and style etc - Understand and support of back of house processes, including inventory management and assisting with maintaining organization, cleanliness and more - Support event execution – point of contact for RSVPs, track customer contact information, door greeter etc - During some shifts: responsible for opening and closing the building, following the proper security procedure - Light cleaning duties: sweeping, dusting, vacuuming, dishwashing, and restroom maintenance Required Qualifications: - A high level of ownership, accountability and initiative - The ability to identify opportunities that benefit the customer and build solutions that meet the customers' expectations, including resolving any issues - The ability to quickly adapt to new initiatives, concepts, and services within the store - Proven success in working in a fast-paced environment with the ability to multi-task - A basic understanding of technology tools and computer applications such as Microsoft Outlook, Booking Bug, Excel, and more - Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers - Frequent use of hands for grasping, fine manipulation, pushing and pulling - Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head - Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds - Occasionally lift and carry up to 25-50 pounds Required Skills: Microsoft Outlook, Booking Bug, Excel Benefits: Medical/Vision, Dental, Retirement and Paid Time Away, Life Insurance and Disability, Merchandise Discount and EAP Resources, 401k, Medical/vision/dental/life/disability insurance options, PTO accruals, Holidays