Designated Selling Associate - Bony Levy… at Nordstrom · Schaumburg

Summary: Nordstrom is a leading fashion retailer, and they are seeking a Designated Selling Associate to drive sales and provide exceptional customer service. The role involves building relationships with customers, achieving sales goals, and collaborating with team members to maintain a customer-ready department. Responsibilities: - Set and achieve sales goals, for both in-store and digital selling with effective use of selling tools (inclusive of text and social media), and reservations - Build lasting relationships with customers - Give the best service to our customers on their terms, which may require all employees to be flexible and open to occasionally performing work/duties in a department (or Brand) other than the one you were hired into - Provide honest and confident feedback to customers about style, fit and the value the piece will bring to their wardrobe - Seek fashion and product knowledge, including attending meetings and trainings, to build your expertise - Build relationships with other DSAs, Stylists, and surrounding departments by conducting DSA-run product knowledge meetings - Provide valid product feedback to DM to help better the assortment received at your store - Drive predictable business through appointment-based selling during event and non-event timeframes - Work with the team to keep the department customer ready, which means stocking, re-merchandising, display, price markdowns, merchandise transfers and cleaning - Grow sales by opening new Nordstrom Rewards program accounts - The hours and schedule for this position will vary by week depending on business needs Required Qualifications: - Excellent communication and interpersonal skills to establish rapport with customers to cultivate relationships - The ability to excel in a competitive team environment - The ability to prioritize multiple tasks in a fast-paced environment - The ability to work a flexible schedule based on business needs - The ability to read sales reporting in relation to goals - Understand how to educate customers on new and emerging brands, suggesting based on what will work for them - Confidence with high/low price points and the ability to showcase to customers the value of the item and how it completes their entire wardrobe - A strong understanding of customer's holistic wardrobe and style, along with a high degree of organization, to be able to strategically follow up and advice on what they will need to complete their wardrobe - Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers - Frequent use of hands for grasping, fine manipulation, pushing and pulling - Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head - Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds Required Skills: Sales Reporting, Appointment-Based Selling, Nordstrom Rewards Program, Prioritize Multiple Tasks Benefits: Medical/Vision, Dental, Retirement and Paid Time Away, Life Insurance and Disability, Merchandise Discount and EAP Resources, This position may be eligible for performance-based incentives/bonuses., Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more., Eligibility requirements may apply based on location, job level, classification, and length of employment.