ATE Adoption Coach - Nova Scotia at Nordic in Halifax, Nova Scotia, CA

Make a difference. Be happy. Grow your career.

Nova Scotia Health is rolling out GoLive 2 of its new clinical information system, One Person One Record (OPOR), powered by Oracle Health Cerner. Adoption Coaches will provide at the elbow (ATE) support to clinicians and staff during go-live and stabilization, helping users navigate workflows, resolve issues in real time, and ensure a smooth transition.

This is a short term, high impact project supporting one of the largest healthcare system changes in Nova Scotia.

Role Summary – What You’ll Do

$100/hour all-inclusive. Travel logistics and accommodation are your responsibility. Must be willing to travel to and stay in Halifax for the assignment

As an Adoption Coach, you will:

• Provide onsite or virtual, real time support to clinicians and staff during go-live
• Answer workflow and documentation questions in Cerner
• Identify whether issues are training related or technical, and escalate when needed
• Reinforce best practices and support safe, efficient system use
• Capture recurring questions and issues in the ticketing system

Key Dates & Timeframe (Important)

• Go‑Live 2 support window: May 9 – May 23, 2026
• Possible extension: May–June 2026. Additional go-lives may follow based on need and performance

Required Training & Orientation

• Pre go-live orientation (8 hours total):
  • 4 hours on‑site in Halifax
  • 4 hours asynchronous (self-paced)
• Arrival requirement:
  • Must be in Halifax at least 48 hours before their first scheduled shift

Location & Work Setup

• Primary location: Halifax, Nova Scotia
• Work setting:
  • On‑site in hospitals, clinics, and administrative areas
• Coaches may be assigned to specific sites or move between sites based on need TBD

Shift & Coverage Expectations

• Go-live support includes day and night coverage, depending on site and clinical area 
• Shifts: 12-hour shifts, not to exceed 80 hours in the 2 weeks. 
• Flexibility to work rotating shifts is important during the go-live window.  

Ideal Background

You’re a strong fit if you have:

• Familiarity with acute care clinical workflows (nursing, providers, pharmacy, lab, DI)
• Comfort providing fast, in the moment coaching in busy clinical environments
• Clear communication skills and a calm, professional approach under pressure
• Hands on experience supporting Oracle Health Cerner during go-lives or hypercare preferred

Other Requirements

• Valid driver's license to get between sites 
• As part of onboarding, Healthtech conducts background checks and you will be asked to provide ID verification.

This is a newly created position with multiple openings.

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.