Customer Success Manager - German Speaking at Nooxit GmbH in Berlin

Nooxit provides virtual AI workers for the entire source-to-pay process. As a digital team, they autonomously and scalably manage procurement and finance processes, from purchase order creation and order confirmation review to invoice processing and accounting. This enables a reduction in process costs of up to 95%. The AI workers operate directly within the company's existing systems.

As our Customer Success Manager, you will be the trusted point of contact for our enterprise customers once they are live. Your main focus is on customer retention and long-term success: making sure customers get maximum value from Nooxit’s AI workers, stay happy, and grow with us. As our team grows, you will also have the opportunity to take on new customer rollouts as a project manager.

Tasks

• Customer Retention & Relationship Ownership: Own the relationship with our live customers, build long-term trust, and make sure they stay and grow with Nooxit.

• Customer Adoption & Support: Proactively drive product adoption and resolve issues and questions quickly and reliably.

• Customer Health Monitoring: Track adoption metrics and engagement across accounts, identify risks early, and keep customers on track toward their process automation goals.

• Feedback Loop to Product: Serve as the voice of the customer internally, channelling recurring issues, feature requests, and adoption blockers directly into the product roadmap.

• Stakeholder Management: Build strong relationships with customer-side project leads, finance teams, and IT stakeholders across our DACH customer base.

• Growth Path (over time): Take on the project management of new customer rollouts, from onboarding through go-live, alongside your existing accounts.

Requirements

• Experience: 2+ years of experience in Customer Success, Account Management, Project Management or a similar customer-facing role in a B2B SaaS environment.

• Domain Familiarity: Some exposure to finance, procurement, or ERP-adjacent workflows is a strong advantage as our customers operate in complex enterprise environments.

• Communication: Excellent interpersonal and written communication skills; able to build trust with enterprise stakeholders, keep customers engaged, and turn frustration into confidence.

• Language & Location: Must be based in or willing to relocate to Berlin. Fluency in both German and English is required to work closely with our DACH customer base.

Benefits

• At Nooxit you can build something new and make a difference with like-minded people.

• You can expect a dynamic team of employees and freelancers and an appreciative and great atmosphere.

• Hybrid setup with our office in Berlin

• Competitive salary

• Hardware of your choice

Are you interested?

Then apply right now by sending your CV. A cover letter is not necessary.

If you have any questions, please contact us or just give us a call!