IT Support Specialist at Nooks in Arlington, VA

Summary: Nooks is a startup pioneering Classified Infrastructure-as-a-Service (CIaaS) to support national security. The IT Support Specialist will provide technical support, troubleshoot issues, and assist in maintaining IT infrastructure while working closely with the IT Systems Manager. Responsibilities: - Provide Tier I and Tier II technical support to end users, including troubleshooting hardware, software, and network-related issues - Assist in the physical setup and maintenance of IT systems, including workstation deployment, monitor mounting, cable management, and peripheral installation - Perform basic system administration tasks such as account creation, permissions updates, and patching under the supervision of senior staff - Maintain detailed documentation of support requests, troubleshooting actions, resolutions, and configuration changes to ensure accurate records throughout the complete system lifecycle - Escalate complex or unresolved issues to senior staff as appropriate - Ensure all work is completed in compliance with organizational cybersecurity policies and procedures, to include applicable DoD security standards - Collaborate with cross-functional teams to support secure and compliant system operations - Contribute to IT projects and system improvements to develop foundational system administration skills Required Qualifications: - 1–2 years of experience in IT support, helpdesk, or system administration - Possess a DoD 8140.03/8570.01 Information Assurance Technical II certification or able to obtain within 6 months of hire (e.g., CompTIA Security+) - Foundational knowledge of Windows and Linux operating systems, networking concepts, and common IT troubleshooting practices - Familiarity with account management, permissions, patching, and basic system administration tasks - Strong documentation skills with the ability to track and maintain accurate records of technical work - Excellent communication and customer service skills with the ability to support users at all technical levels - Ability to work collaboratively in a team-oriented environment - Must be able to lift and set up IT equipment (e.g., monitors, workstations, and servers) as part of physical system support - U.S. citizenship is required - Top Secret (TS) security clearance with eligibility for Sensitive Compartmented Information (SCI) is required Preferred Qualifications: - DoD experience is preferred Required Skills: IT support experience, DoD 8140.03/8570.01 certification, Windows, Linux knowledge Important Skills: Networking concepts, System administration tasks Nice-to-Have Skills: Customer service skills