Account Manager (Contract Based) at Nomni in Jakarta, Java, Indonesia

Join the revolution in hospitality tech!

Nomni is the all-in-one platform built for hospitality operators - bringing POS, payments, ordering, loyalty, procurement, marketing, and data together in one system, with AI at its core.

We exist because hospo tech has been built around what's good for the people providing it, not the people using it. We're changing that. Built by operators, for operators - with 35,000 venues already on the platform across Australia and Southeast Asia.

One platform. One team. One company accountable for the outcomes that matter.

At Nomni, we’re transforming the way businesses in hospitality and beyond connect with their customers. As a Account Manager at Nomni, you’ll be the go-to advisor for our hospitality clients. Your mission is to drive client success by helping venues unlock the full value of the Nomni platform—from campaign activation and loyalty strategy to usage insights and performance reviews. You’ll work closely with hospitality partners across malls, restaurants, and other venue types to create lasting impact through smart engagement strategies, proactive support, and data-driven recommendations.

What You’ll Do

• Build strong, proactive relationships with clients to maximise usage of key platform features (campaigns, loyalty, offers, etc.)
• Identify at-risk clients early, uncover challenges, and deliver targeted solutions to retain and grow partnerships
• Provide regular performance reviews with tailored insights to drive better business outcomes
• Collaborate with internal teams (Product, Support, Marketing) to resolve issues and represent client feedback
• Guide clients through best practices to ensure they’re confident and effective in using the Nomni platform
• Monitor client account health and usage data to identify upsell opportunities and growth areas
• Support onboarding teams by ensuring a smooth post-launch experience and continued engagement
• Capture insights and feedback to help shape Nomni’s evolving customer engagement strategy

Qualifications

• 1–3 years of experience in a client-facing role such as Account Management, Hospitality Tech, or B2B SaaS
• Experience working with hospitality clients (restaurants, cafés, malls, QSRs, or similar)
• Proven ability to manage client relationships, resolve concerns, and drive digital tool adoption
• Familiarity with CRM platforms, customer analytics, or marketing automation tools
• Excellent written and spoken English communication skills
• Strong analytical skills—comfortable working with data to inform strategy
• Self-starter with high initiative and the ability to manage multiple client accounts
• Collaborative team player with the flexibility to adapt quickly
• Passion for hospitality and enthusiasm for solving business problems with technology

Good to Have

• Experience in managing loyalty tools or programs particularly solutions designed to drive customer retention and lifetime value through rewards, points, referral programs, and customer engagement initiatives.
• Background in hospitality operations or implementing tech tools in venue settings
• Exposure to SaaS onboarding, training, or customer lifecycle management
• Experience working in fast-growing startups
• Understanding of Nomni’s ecosystem or similar platforms (ordering, POS, CRM, loyalty)
• Tech-savvy, with familiarity operating CRM dashboards and interpreting customer data
• Proactive mindset for identifying value opportunities and acting on client feedback