Growth Operations Manager at NoGood in New York, NY

Summary: NoGood is an award-winning, tech-enabled growth consultancy that has fueled the success of some of the most iconic brands. They are looking for a technical Growth Operations Manager to own the automation infrastructure and operational workflows that keep NoGood running, focusing on building integrations and eliminating manual work. Responsibilities: - Design, build, and maintain automated workflows using n8n and native platform automations, covering time tracking, project management, onboarding/offboarding, client reporting, and internal ops - Own the full automation lifecycle: requirements gathering, flow design, build, testing, error handling, monitoring, and documentation - Integrate disparate tools via APIs and webhooks into cohesive, maintainable automated workflows - Build automated reporting and alerting pipelines that surface time tracking gaps, capacity overloads, project health signals, and utilization variance to leadership, without manual data pulls - Identify and systematically eliminate manual operational tasks across every team, targeting reduction in manual ops overhead - Write lightweight Python or JavaScript scripts when automation platforms require custom logic, data transformation, or API handling beyond what no-code supports - Own project management workspace structure, task hygiene, and delivery timelines across all client engagements - Enforce time tracking compliance across the team, including automated gap flagging and reporting - Own platform security and access management. Onboarding/offboarding automations, SSO/2FA enforcement, and permission audits - Build and maintain internal SOPs for project intake, status reporting, and delivery workflows so the team operates from a single playbook - Support the rollout of AI-assisted internal workflows and agents as we roll them out across the agency Required Qualifications: - 1-2+ years in marketing operations, agency operations, or growth/marketing operations — agency experience strongly preferred - End-to-end automated workflows using n8n and native platform automations across a modern ops and marketing tool stack - Webhook-based integrations and REST API connections between SaaS platforms - Automated reporting pipelines that surface project health, time tracking gaps, and team utilization — no manual data pulls - Lightweight Python or JavaScript scripts when no-code tools hit their limits - Comfort operating in a fast-moving, ambiguous environment where you often have to build the process and then run it Preferred Qualifications: - Experience with cloud data warehouses or BI/reporting tools (e.g. BigQuery, Looker Studio) - Familiarity with Slack API or Google Workspace APIs - Experience with Claude API, OpenAI API, or LLM-integrated automation patterns Required Skills: Marketing operations, Agency operations, Automated workflows using n8n, Native platform automations, Webhook integrations, REST API connections, Automated reporting pipelines, Python scripting, JavaScript scripting, Cloud data warehouses, BigQuery, Looker Studio, Slack API, Google Workspace APIs, Claude API, OpenAI API, LLM-integrated automation, Operational instinct Benefits: Earn More, Together: Base Pay + Profit Sharing & Commissions Opportunities, Health First: Premium Medical, Dental & Vision Coverage, Flex Work Environment: hybrid at HQ and remote globally, Set Up Shop: Home Office Stipend, Recharge Anytime: Unlimited PTO Plan, Family First: Paid Parental Leave Plan, Secure Your Future: 401(k) Plan with Employer Matching, Level Up: Mentorship & Career Growth Support, Always Be Learning: Access to Top-tier Resources & Industry Experts, Work Hard, Play Harder: Quarterly Team Trips (Onsite and Offsite), Mind & Body Wellness: Gym, Wellness, and Access to Mental Health Plans, Fuel Your Day: Free Lunch, Snacks, Cold Brew, & Happy Hours, Grow With Us: Endless Opportunities to Lead & Succeed, Keep on Shining: Ongoing Employee Development Programs