Pet Adoption Associate - Animal Care/Client… at NOCO Humane · Greeley

Summary: NOCO Humane is an independent nonprofit working to further the compassionate, safe, and responsible relationship between animals and people. The Pet Adoption Associate is responsible for providing quality client services and caring for adoptable shelter animals, including educating clients and performing various animal care duties. Responsibilities: - Provides quality in-person and telephone client services - Educates clients on responsible animal guardianship, animal care and local ordinances - Conducts animal adoption counseling, has a good understanding of evaluations, medical history and any other paperwork that needs to be covered with client - Completes animal adoptions and adoption holds, ensuring all transaction payments, paperwork and computer records are complete and accurate - Conducts post adoption follow up calls with clients - Photographs animals - Performs daily animal feeding and cleaning of kennels, cages, and public areas while following disease protocols to ensure a safe, healthy environment for the adoptable animals in our care - Handles a variety of adoptable domestic animals of varying degrees of temperament and medical status. Shelter animals include dogs, cats, small mammals, and more - Maintains a constant awareness of safety and performs duties in a manner that maximizes personal safety and that of others and the adoptable animals, follows safety procedures, reports situations that may lead to accidents of injuries, reports on-the-job injuries immediately - Completes daily cleaning tasks, including but not limited to laundry, dishes, equipment cleaning, etc - Restocks supplies in animal areas - Adheres to the standards of professional conduct and communicates in a professional manner with staff, clients, management and volunteers - Solicits donations from clients and assists with in-kind donations - Completes daily record keeping, scanning and filing tasks - Enters information into Chameleon software or other shelter software - Provides support to team members, supervisors and volunteers - Ensures that morning/closing checklists are done accurately and completed as assigned - Cross-trains in other shelter departments - May provide transportation of shelter animals as needed - Other duties as assigned Required Qualifications: - Minimum of high school diploma or GED - Minimum of 6 months of customer service work experience in a fast-paced environment with a variety of client needs required - Knowledge of animal breed, behavior, and handling; Must become animal handling certified - Effective and professional verbal communication skills for in person and telephone contact - Excellent customer service skills, particularly with a variety of client situations - Able to prioritize duties and perform multiple tasks - Able to work in a high-stress, fast-paced environment - Solid computer skills - Able to learn specialized software quickly - Ability to learn, retain and communicate a wide variety of information - Detail orientation - Must have emotional intelligence, work ethics and integrity skills including the ability to communicate in a professional manner and work collaboratively with members of staff at all levels - Able to work with the animals within the Shelter's care - Able to work with disinfectants and cleaning supplies - Able to perform physical work including scrubbing, mopping, lifting, walking, and bending - Able to quickly learn and maintain adherence to the Organization's Standards of Professional Conduct - Ability to maintain solid attendance and punctuality expectations - Able to work a flexible schedule including overtime, evenings and weekends as required - Must be at least 18 years of age - Valid Colorado Driver's License and insurable driving record required - Must maintain personal vehicle insurance requirements Preferred Qualifications: - Previous animal welfare work and handling experience is a plus - Bilingual English/Spanish reading, writing, speaking and understanding is a plus and includes a wage premium - Knowledge of Chameleon or associated shelter software a plus Required Skills: Animal handling certification, Animal breed knowledge, Animal behavior knowledge, Chameleon shelter software, Microsoft Access, Microsoft Excel, Work ethics, Bilingual English/Spanish Benefits: Benefits for full-time employees include options for medical and life, dental, vision and supplemental accident insurance; STD/LTD insurance; a matching 403b plan; paid time off (PTO) accrual; 9 paid holidays and more., Benefits for part-time employees include paid time off (PTO); a matching 403b plan and more.