Senior Manager, CIBMTR & Clinical Services,… at NMDP · Remote

Use your advanced practice expertise to drive strategy, improve donor and patient outcomes, and expand access to life-saving transplant and cellular therapy.

POSITION SUMMARY:
This position serves as a clinical resource and leader for CIBMTR & Clinical Services, providing advanced practice expertise to support evidence-based decision-making, quality improvement, and the translation of research into operational practice. The role partners closely with CCS leadership, Clinical Services, CRO, Operations, Marketing and Community Engagement and other cross-functional teams to advance strategic initiatives that improve donor and patient outcomes, strengthen external partnerships, and expand access to transplant and cellular therapy. In addition to leadership responsibilities, this role contributes as an advanced practice provider subject matter expert in donor and transplant-related clinical topics, supporting program design, clinical consultation, and staff education. The position coordinates and/or leads clinical components of priority initiatives (e.g., PBSC protocol/IND-related work, donor mobilization strategies, and post-transplant genetic findings management), including development of SOPs, forms, training materials, and internal/external communications. The role may support data collection, monitoring, and dissemination of findings through abstracts, presentations, and publications in partnership with researchers, data teams, and biostatistics.

ACCOUNTABILITIES:
• Serve as an advanced practice clinical resource across CIBMTR & Clinical Services and partner teams, providing consultation, guidance, and clinical decision support on donor and transplant-related topics. • Translate CIBMTR/NMDP evidence and research findings into operational guidance (e.g., clinical job aids, protocols, scripts, and training) for internal teams and external partners (transplant centers, collection centers, apheresis centers). • Provide clinical leadership for PBSC protocol/IND-related activities and other donor mobilization initiatives (e.g., plerixafor, biosimilars, alternative mobilizing agents), including clinical review, issue escalation, and coordination with operational and medical stakeholders. • Lead and/or support development, implementation, and continuous improvement of clinical processes and governance, including collaboration with WMDA and other professional organizations where appropriate. • Lead and participate in post-transplant genetic findings intake, review, donor notification decision support, and associated data tracking; translate clinically significant findings into donor and/or recipient management recommendations in partnership with medical leadership and genetic counseling resources. • Develop and deliver education and training for donor-facing and partner-facing teams (including clinical operations partners) on key clinical topics (e.g., donor suitability trends, mobilization, adverse events, and emerging donor care considerations). • Partner with NMDP Clinical Operations and frontline teams to align clinical guidance with day-to-day workflows, ensuring consistent implementation across donor and patient-facing programs. • Collaborate with NMDP Clinical Operations to identify emerging clinical issues and operational pain points; support triage, escalation, and rapid resolution using evidence-based recommendations. • Co-develop, update, and operationalize clinical tools with NMDP Clinical Operations (e.g., SOPs, scripts, job aids, and escalation pathways) to support reliable, compliant practice and clear staff messaging. • Maintain ongoing feedback loops with NMDP Clinical Operations to evaluate adoption and impact of clinical guidance (e.g., quality metrics, case reviews, and partner feedback) and drive continuous improvement and communication of updates. • Contribute to development and maintenance of clinical SOPs, protocols, tools, and job aids; ensure alignment with applicable regulatory, privacy, and quality requirements. • Represent Clinical Services in cross-functional projects and strategic initiatives, serving as a subject matter expert for donor and transplant-related clinical considerations. • Respond to clinical and research requests for information; monitor emerging literature and guidance to inform internal recommendations and educational content. • Other duties as assigned.

REQUIRED QUALIFICATIONS: Knowledge of: • Hematology/oncology, stem cell transplantation, cellular therapy, and/or donor care principles relevant to NMDP operations and partner needs. • Evidence-based practice, quality improvement, and translation of research into clinical/operational practice. • Regulatory, privacy, and quality considerations applicable to donor and clinical operations (e.g., HIPAA and organizational quality systems). • Clinical documentation and technical writing (e.g., SOPs, protocols, training materials, and stakeholder communications).

Ability to: • Provide clinical leadership and consultation, including synthesizing complex information and making sound, timely recommendations. • Lead cross-functional work, influence without authority, and communicate effectively with clinical and non-clinical stakeholders. • Develop and deliver education/training content for internal staff and external partners. • Manage multiple priorities, meet deadlines, and apply continuous improvement methods to deliver results. • Demonstrate tactful interpersonal skills, sound judgment, and professionalism when handling sensitive clinical situations and communications.

Education and/or Experience: • Master’s degree in Nursing or Physician Assistant Studies required; Doctor of Nursing Practice (DNP) preferred. • Current APRN/NP or PA licensure (or eligibility to practice as an NP or PA as required for the role). • 2-4 years of leadership experience • 5+ years clinical experience in hematology/oncology, transplantation, cellular therapy, donor care, or closely related specialty. • Demonstrated experience leading or coordinating complex cross-functional initiatives (e.g., protocol implementation, process development, training).

PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration) • Experience working with unrelated stem cell donor and transplant center networks and/or registry operations. • Experience developing clinical SOPs, forms, and educational materials in a regulated environment. • Experience presenting and/or publishing in clinical, quality, or research forums; participation in professional or international working groups (e.g., WMDA).

About the Team

NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information