NLB Services
L1 Store Help Desk - Agent at NLB Services in Noida
Mid LevelOn-siteNoida450000 INR–800000 INR/yr
Skills
CallsTicketingL1 SupportServicenowTicketing ToolsHelpdeskL1Calling
Job Description
Fifteen agents across. rotating 24 7 shifts handle inbound calls and tickets from Client store associates and managers across. 500+ stores
Assist runbook prompts,resolve what they can on first contact (target 70% FCR),and escalate to L2 only. when the issue exceeds L1 scope
Assist runbook prompts,resolve what they can on first contact (target 70% FCR),and escalate to L2 only. when the issue exceeds L1 scope