Contact Center Specialist at NLB Services in Gurugram

Job Title: Chat & Email Support Associate Fresher
Employment Type: Contractual 3 Months
Open Positions: 6
Joining Date: 1st October 2026
Work Mode: Work From Office (WFO)
Shift: Primarily 2:00 PM – 11:00 PM IST
Working Days: 5 Days Working
Process: Non-Voice – Chat & Email Support

Job Description
We are hiring freshers for a 3-month contractual Chat & Email Support role. Candidates will be responsible for handling customer queries through chat and email, ensuring accurate and timely responses while maintaining a high level of customer service.
Key Responsibilities

• Handle customer queries through chat and email only – no calling involved.
• Provide accurate and professional responses to customer queries.
• Understand customer concerns and provide appropriate resolutions.
• Maintain good typing speed and accuracy while handling multiple interactions.
• Navigate computer systems and applications efficiently.
• Follow defined processes, guidelines, and quality standards.
• Ensure timely completion of assigned tasks and maintain productivity.
  

Eligibility Criteria

• Freshers only
• Candidates from 2024, 2025 & 2026 graduation batches
• Any Graduate can apply.
• All semester marksheets are mandatory.
• Degree certificate is mandatory.
• Minimum typing speed: 30 WPM
• Good verbal and written communication skills.
• Basic computer knowledge and good system-handling skills.
• Candidates must be comfortable working from office.
• Candidates should be flexible with shift timings.
  

Important Requirements

• Mandatory WFO during the training period.
• Shifts are not fixed; however, the primary shift will be 2:00 PM – 11:00 PM IST.
• Candidates must be available to work 5 days a week.
• No PTO will be allowed during peak periods due to high business volumes.
• This is a 3-month contractual opportunity.
• Walk-in interviews are preferred for faster assessment and selection.
  

Preferred Candidate Profile
We are looking for candidates with:

• Excellent written and verbal communication skills
• Good typing speed and accuracy
• Basic knowledge of computers and MS Office
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail
• Willingness to work from office and in rotational/non-fixed shifts
• Immediate/short-notice joiners preferred
  

If interested please share your CV at varsha.maurya@nlbtrech.in or connect at 9236901703