LAR HAM CS at NJM Insurance Group in NJM - Hammonton

Summary: NJM Insurance Group is a recognized leader in providing exceptional customer service in the insurance sector. They are seeking Licensed Account Representatives to join their Contact Center team, where the role involves assisting customers with policy setup, transactions, and inquiries related to personal lines insurance. Responsibilities: - Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound calls - Provide coverage options best suited to accommodate individual needs and administer transactions when necessary - Demonstrate effective time management to achieve performance goals/targets - Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance Required Qualifications: - Excellent verbal and written communication skills - Strong computer and navigation skills including proficiency in Microsoft Outlook and Word - Accurate keyboarding skills - Superior listening skills - Strong multi-tasking ability - Prior customer service or contact center experience - Quiet, distraction-free work area at home - High School Diploma or GED is required Preferred Qualifications: - An associate's or bachelor's degree is desired - Bilingual skills are valued, but not required - Personal Lines Authority License is a plus Required Skills: Personal Lines Insurance, Microsoft Outlook, Microsoft Word, Bilingual Skills, Personal Lines Authority License Benefits: Company paid training and professional state licensure., Potential annual bonus incentive worth up to 7.5% of your first year’s base salary, Hybrid work schedule once training is completed, An outstanding benefits package (outlined below), including a 401k with a dollar for dollar match up to 8%, Medical Insurance (Blue Cross Blue Shield), Dental Insurance (Delta Dental), Vision (Delta Vision/ VSP), Flexible Spending Account, Discounts on NJM auto insurance, Tuition reimbursement, Life insurance, Plus, additional company discounts for items like travel, service, car rental and more!, 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, Generous PTO, Paid Sick Leave, Paid parental leave in addition to state-mandated leave