First Notice of Loss Associate at NJM Insurance Group in NJM - Trenton

Summary: NJM Insurance Group is seeking a First Notice of Loss Associate to serve as the first point of contact for policyholders and claimants reporting claims. The role involves addressing customer inquiries about the claims process and efficiently establishing new claims for Auto, Property, and Commercial insurance. Responsibilities: - Receive initial reports of loss or damage from policyholders, claimants or other parties - Accurately process information into the system for assignment to an adjuster - Address customers’ questions and concerns related to the claims process and procedures and offer clear instructions on the next steps - Determine appropriate coverage and complete necessary follow-ups in a timely manner - Navigate systems with proficiency to access appropriate information to service callers - Perform additional duties within the department, as needed Required Qualifications: - Strong verbal and written communication skills - Ability to build rapport with customers and demonstrate empathy during what may be a stressful time - Excellent listening skills - Ability to navigate multiple programs simultaneously - Accurate keyboarding and data entry skills - High School Diploma or GED Required Skills: Data entry Benefits: 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, Generous PTO, Paid Sick Leave, Paid parental leave in addition to state-mandated leave, Discretionary bonuses