Logistics Support Coordinator at Niterra North… · Markham

LOGISTICS SUPPORT COORDINATOR Regular Full-Time · Location: CANADA - ON, ON, CA About Us: Founded in 1966, Niterra North America, Inc. (formerly NGK Spark Plugs) is the world leader in technology, innovation, and world-class quality in the design of spark plugs and oxygen sensors. Today, that tradition continues as we transform our organization's portfolio, expand our core ceramic technologies, explore capabilities beyond traditional areas, and challenge ourselves to develop solutions and services that leverage technology to address social issues while contributing to a sustainable society. Summary: The Logistics Support Coordinator is responsible for coordinating order fulfillment, managing customer portals, overseeing import and export customs clearance activities, and monitoring logistics-related costs. Based out of the Markham, Ontario office, this role serves as the local logistics and supply chain resource, supporting Territory Sales Specialists, Accounts Receivable initiatives, and cross-functional collaboration with Sales, Supply Chain, Finance, and Global Headquarters. The ideal candidate brings strong customer service orientation, international trade knowledge, and the ability to manage multiple priorities in a fast-paced environment. This posting is for an existing vacancy. Responsibilities: • Coordinate order fulfillment activities for major customer accounts and manage customer portals (e.g., CTC, BRP), ensuring timely and accurate order processing. • Monitor, verify, and analyze logistics-related costs, including freight, customs duties, brokerage fees, and repacking expenses to ensure cost accuracy and control. • Deliver exceptional customer service by responding promptly to customer inquiries, processing purchase orders, resolving issues, and coordinating product releases for shipment. • Support Territory Sales Specialists with promotional activities, customer programs, pricing adjustments, credits, and debit transactions. • Assist Accounts Receivable initiatives by supporting collections activities, account reconciliations, and customer payment inquiries. • Coordinate and oversee import and export customs clearance activities, including the preparation, review, and maintenance of export documentation and regulatory compliance requirements. • Prepare and distribute monthly operational and business reports for the General Manager of Niterra Canada and Global Headquarters (GHQ), while responding to ad hoc reporting and information requests. • Serve as the primary liaison with Canadian logistics providers (e.g., Purolator) to ensure efficient transportation, delivery performance, and issue resolution. • Act as the local logistics and supply chain resource within the Markham office, facilitating alignment between Nippon Express operations, internal forecasting functions, and the Niterra Supply Chain team. • Verify and reconcile GST tax information by retrieving and reviewing applicable records from the Canada Border Services Agency (CBSA). • Maintain accurate records, documentation, and system data to support compliance, operational efficiency, and audit requirements. • Collaborate with cross-functional teams, including Sales, Supply Chain, Logistics, Finance, and Global Headquarters, to support business objectives and continuous process improvement initiatives. • Adhere to all company policies and procedures, including IATF, ISO, ISMS, TISAX, QMS, J-Sox, and Safety related policies. Qualifications: • High school diploma or equivalent required. • Minimum 2 years of experience in customer service, order management, logistics, international trade, freight forwarding, or a related operational environment. • Strong verbal and written communication skills with the ability to interact professionally with customers, vendors, carriers, and internal stakeholders. • Strong attention to detail, analytical thinking, mathematical proficiency, organizational skills, and problem-solving abilities. • Advanced proficiency in Google Workspace, Microsoft Office Suite (Excel including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis functions), SAP, and customer portal systems. • Able to communicate effectively via phone, email, virtual meetings, and in-person interactions. • Working knowledge of international trade regulations, customs compliance requirements, Incoterms, freight documentation, and global shipping processes. • Able to manage multiple priorities, work effectively in a fast-paced environment, and consistently meet tight deadlines. • Strong customer service orientation with the ability to build and maintain positive business relationships. • Able to work independently and collaboratively within cross-functional teams while maintaining a high level of accuracy and professionalism. Physical Requirements: • Able to see and hear (correctable). • Able to communicate verbally. • Able to lift up to 50 pounds. • Able to operate a keyboard. • Able to drive a vehicle. • Able to travel. Potential Hazards: • Normal hazards associated with an office environment. • Normal hazards associated with travel. Equal Employment Opportunity Statement: Niterra is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws. Notice to Staffing Firms: Niterra does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or other payments related to unsolicited resumes or CVs, except as required by a written contract between Niterra and the recruitment agency or party requesting payment of a fee.