NinjaOne→
Provisioning Manager at NinjaOne in Philippines, Philippines
Skills
Job Description
About the Role
We are looking for a highly motivated and detail-oriented Provisioning Manager to lead our provisioning operations and elevate our customer onboarding experience. You will oversee the end-to-end provisioning process for a range of third-party products, manage and develop a team of provisioning specialists, and drive continuous improvements in accuracy, efficiency, and customer satisfaction.
English Resume Required.
Location – Philippines, Hybrid - 8AM – 5PM Pacific Standard Time
What You’ll be Doing
Lead and manage the provisioning team, providing coaching, performance feedback, and day-to-day guidance to ensure SLAs are consistently met
Oversee account setup and configuration for new clients, ensuring all features, permissions, and access rights are accurately assigned across all third-party products within our one business day SLA
Manage user account lifecycle, including role assignments, permissions, access rights, and account modifications, ensuring accuracy at all times
Ensure the accuracy and security of customer data throughout the provisioning process and oversee data migrations into the SaaS platform in line with data integrity best practices
Identify and implement improvements to provisioning workflows to enhance team efficiency and customer experience; oversee subscription management to contribute to smoother operations
Serve as the escalation point for provisioning-related issues, resolving complex problems promptly to minimize customer disruption
Generate and analyze reports on provisioning activities and user metrics to identify trends, support decision-making, and drive continuous improvement
Partner cross-functionally with Customer Success, Sales, and Billing teams to ensure seamless operations
Support the Billing team with cross-training and month-end close activities
Maintain compliance with relevant laws and regulations, including GDPR, and ensure a secure data environment at all times
Products include but are not limited to: Autotask, Crowdstrike, Bitdefender, ServiceNow, and more
Other duties as needed
About You
You have 4+ years of provisioning experience, with at least 1-2 years in a supervisory or management role with direct reports
You have proven experience leading a team in a fast-paced, high-volume environment
You are action-oriented with excellent interpersonal, verbal, and written communication skills, with the ability to present information clearly to stakeholders at all levels
You are a hero in multitasking, prioritizing tasks, and meeting deadlines
Your superpower is solving problems independently and presenting solutions with confidence
Teamwork is your nickname, but you can also work independently
You have experience analyzing large transactional volumes, preparing trend analysis, and resolving variance issues
Proficient in Excel and Zendesk; understanding of Salesforce
Knowledge of relevant laws and regulations, including GDPR
Comfortable with a busy month-end process
A Bachelor's degree in a related field is a plus
About Us
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You’ll Love Grow personally and together with one of the fastest growing companies globally Develop your skills through our renowned training platform Receive competitive compensation Collaborate with an amazing international workforce
Additional Information This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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