Solution Lead at NIIT in Mumbai Suburban

NIIT Ltd. is a leading global skills and talent development organization, empowering enterprises to build future-ready workforces through innovative learning, digital transformation and capability-building solutions. With over four decades of expertise, NIIT partners with leading organizations across Banking, Financial Services, Technology, Manufacturing, Retail and other sectors to accelerate business performance through workforce transformation.

Roles and Responsibilities

• Own the solutioning charter for the business unit, leading end-to-end solutioning for enterprise clients from requirement discovery to proposal and closure.
• Engage with senior client stakeholders (CXOs, business heads, HR and L&D leaders) to understand business goals, skill gaps and talent challenges, and translate them into clear problem statements and solution hypotheses.
• Program design and content delivery: design tailored, outcome-linked learning programs and content, including blended and digital learning, instructor-led programs, academies, certifications and assessments, and ensure they are delivered to the agreed quality standards with the Delivery, Academic and content teams.
• Overall learning outcomes and client satisfaction: own the learning outcomes of the solutions we sell, define impact measurement frameworks, track learner and client feedback and satisfaction scores, and lead client business reviews to demonstrate results and resolve concerns.
• New product and AI solutions: lead ideation, design, pilots and launch of new learning products and AI-enabled learning, assessment and skilling solutions, working with Tech, Product and Academic teams to make them truly world-class.
• Revenue and P&L ownership: hold revenue targets for the solutions business and manage its P&L, tracking pipeline, revenue, costs and margins and taking timely corrective action to deliver profitable growth.
• Lead responses to RFPs, RFIs and client proposals, defining solution architecture, scope, effort estimates, commercials and pricing in partnership with Sales and Finance while protecting margins.
• Partner with Sales and Account Leaders on pre-sales activities such as client workshops, presentations, demos and negotiations to improve win rates and support deal closure.
• Build and maintain reusable solution frameworks, templates, case studies and an offering catalogue for BFSI and other key sectors.
• Work with the leadership team to define and execute the solutions and offerings roadmap for the business.
• Build a thorough understanding of the market - demand areas, industry trends and competition - and use it to sharpen the value proposition.
• Collaborate with industry advisors and client leaders to ensure our solutions bridge the talent gap.
• Quantify the potential business impact and ROI of various solution options, prioritize, and shape the investment roadmap.
• Ensure a clean handover from solutioning to delivery by defining scope, assumptions, success metrics and governance, and support delivery teams so that solutions are executed as designed.
• Build, mentor and coach a team of solution designers, instructional designers and subject matter experts.
• Drive continuous improvement in solutioning processes, including win-loss analysis, proposal quality and turnaround time.

Key Skills & Competencies

• Bachelor's degree in business, management, engineering, or related field; Master's degree preferred.
• Minimum 15 years of experience, with a proven track record in solutioning, pre-sales, learning consulting or solution leadership for enterprise clients.
• Proven experience in holding revenue targets and managing a P&L, including pricing, costing and margin management.
• Demonstrated experience in designing, costing and pricing enterprise solutions and in winning proposals and RFPs.
• Strong experience in learning program design and content development, including blended and digital learning, assessments and learning impact measurement.
• Experience in building new learning products and AI-enabled solutions, from ideation to launch.
• Strong consultative and client-facing skills, with the ability to engage and influence senior stakeholders and drive client satisfaction.
• Strong communication, presentation, negotiation, and interpersonal skills.
• Excellent analytical, problem-solving and decision-making abilities.
• Demonstrated leadership abilities with a track record of building and mentoring teams and influencing cross-functional stakeholders.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Experience working in BFSI is preferred.

Education Qualification & Certification

• Graduate/Post Graduate
• Certification in PMP, learning and development, consulting or solution design would be an added advantage
• From Reputed University/Institution

Experience Range

• 15+ years of experience in Solutioning (client consulting, solution design)