Field Technician II at Nielsen Online in Sydney, New South Wales, AU

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future

Job Description

Job Purpose

Responsible for the installation and maintenance of Nielsen metering hardware and software in panel households, maintaining ongoing panel cooperation, and ensuring panel quality and security

Establish strong panel member relationships

❖ needs to communicate in simple and clear terminology

❖ ensure punctuality when attending appointments

❖ display a high level of presentation and professionalism

● Ensuring accuracy and quality of information:

❖ collect all pertinent householder information whilst in the home

❖ all information collected must be sent within required timeframes

● Execute standard operating procedures to ensure panel quality, security and privacy is maintained.

● Manage assigned assets in order to maintain panel households and quality (e.g. metering equipment, laptop, company vehicle, mobile phone, etc.).

● Liaise with quality control, panel management, and recruitment staff to maintain panel quality and performance. ● Maintain WH&S awareness in the field

● Able to work independently for extended periods of time.

● Efficient organization of work flow

● Work outside of core business hours when required.

● Maintain awareness of the Nielsen Data Classification Guidelines

● Work within the framework of Nielsen TAM ISO Management

Qualifications

Strong verbal and outstanding interpersonal communication skills

● Exceptional Customer service / relationship-building skills and results orientation

● Proficient computer hardware and software knowledge skills

● General knowledge of Audio-visual equipment

● Ability to operate effectively with high energy and flexibility in a quality, fast-paced, and constantly evolving environment

● Ability to work remotely, individually, and in a team environment

● Result oriented with aptitude for continuous process improvements

● Current Drivers Licence

● Awareness of Information Security and privacy principles

Additional Information

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.