Senior Specialist Software Engineer at NiCE · Pune

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you So, what’s the role all about? Our company is seeking a highly skilled Senior Specialist Software Engineer with expertise in writing software with real time constraints to join our software development team. As a Senior Software Engineer, you will be responsible for designing, developing and maintaining software applications that meet business needs and specifications. How will you make an impact? Empower team members to make technical decisions, instil sense of ownership and self-organize. Hands-on with coding, practiced in Claude Code, Git Hub copilot, must have latest AI skills such as vibe coding, agentic AI, creating agents. Work closely with team members and provide technical guidance where required. Provide worldwide support to our customers, handle incident bridges & customer escalations Prioritize, assign and manage department activities and projects in accordance with the R&D departments goals and objectives. Adjust hours of work, priorities and staff assignments to ensure efficient operation based on workload. Play major role in envisioning and execution of next gen plans (e.g. architecture) to achieve longer term strategic objectives of the organization. Identify and address roadblocks that hinder team productivity, including organizational obstacles, resource constraints, and dependencies. Collaborate with other departments to remove impediments that require cross-functional support. Actively guide and mentor the team to develop features to meet functional, documentation and quality while obviating roadblocks. Review technical designs and architecture to ensure quality, scalability, and maintainability. Monitor code quality and identify areas for improvement through code reviews. Collaborate with technical leads to resolve complex technical challenges and make informed technology decisions Drive and impact all current processes related to software development and improvements across the org as necessary. Promote knowledge sharing and cross-training among team members to enhance overall team capabilities. Have you got what it takes? Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute 14+ years of experience in Software development. Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem. Experience developing and supporting multi-tenant cloud-native software delivered as-a-Service (SaaS). Expert in usage of Claude Code, GitHub Copilot, vibe coding, agentic AI for development, test generation, Expert in VoIP, telecom, Media handling & media anchoring with protocols such as SIP, SDP, RTP, RTCP, firewall traversal, NAT and in depth knowledge TCP/IP. Must knowledge working with multi-threaded systems and practiced in designs & patters required for concurrency. Have knowledge of Inbound, Outbound and most aspects of CCaaS. Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance. Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring. Familiar with Quality targets and SLAs for SaaS applications. Experience of product development using C++, C# technologies and frameworks like .Net, Orleans Expert with public cloud infrastructures and technologies such as Amazon Web Services (AWS). Expert with Kubernetes infrastructure with knowledge of EKS, ECS, pods, kubectl, pod affinity, pod networking, helm charts Experience working abroad or with global teams is preferred. Demonstrated ability to deftly influence others, especially in sensitive or complex situations. Deep experience with agile software development techniques and pitfalls. Excellent communication skills, problem-solving and decision-making skills. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr. Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID:  10727 Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.