Senior Software Engineer, CX (Node.js, AWS) at NiCE · Pune

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are looking for a Senior Software Engineer with strong expertise in Node.js, AWS, and AI-driven development using Claude. You will be responsible for designing scalable backend systems and leading the integration of AI capabilities into core product workflows. How will you make an impact? Architect and build scalable, high-performance backend systems Design and implement AI-powered workflows using Claude APIs Define prompt strategies, context handling, and response validation mechanisms Lead development of microservices and distributed systems Drive technical design discussions and engineering decisions Ensure high-quality code through reviews and best practices Debug complex production issues and optimize system performance Mentor team members and guide AI integration best practices Improve system observability, reliability, and scalability Have you got what it takes? • BS/MS in Computer Science, AI, Data Science, or related field. 5–9 years of experience in backend development Strong expertise in Node.js and distributed system design Deep understanding of AWS services (Lambda, API Gateway, SQS, SNS, DynamoDB, etc.) Experience integrating LLMs like Claude into production systems Strong understanding of prompt engineering, token usage, and latency considerations Experience with microservices and event-driven architecture Strong debugging and problem-solving skills Familiarity with AI guardrails, response validation, and safe usage patterns Experience with CI/CD, DevOps practices, and system design What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: Reporting into: Tech Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.