Senior Knowledge Specialist at NiCE in Pune, Maharashtra, India

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? This individual contributor role focuses on transforming and governing enterprise knowledge to make it usable by AI systems. The role is responsible for converting legacy and unstructured documents into structured, AI-ready content, while maintaining quality, consistency, and lifecycle management of knowledge assets. The output directly supports AI agents used for knowledge search and agent-driven workflows. How will you make an impact? Convert legacy and unstructured documents into AI-ready formats (structured, standardized, and tagged) Apply and maintain content standards, metadata, and taxonomy definitions Curate, review, and update knowledge assets to ensure accuracy and relevance Identify gaps, duplication, and outdated information in the knowledge base Collaborate with subject matter experts to validate and refine content Ensure knowledge is optimized for AI-driven search and agent workflows Maintain version control and document lifecycle processes Monitor content quality and adherence to governance guidelines Support integration of curated content into AI systems and workflows Have you got what it takes? Experience in knowledge management, content curation, or information architecture Strong understanding of structured vs. unstructured content Familiarity with preparing content for AI/search systems (e.g., metadata tagging, chunking, formatting) Ability to work independently with cross-functional stakeholders Strong attention to detail and content quality Preferred Certification: IAAP CPACC or WAS certification (or working toward it) Experience in Agile development environments Understanding of inclusive design principles Basic knowledge of front‑end technologies (HTML/CSS/JavaScript) You will also have an advantage if you have:- Experience with enterprise knowledge bases or content management systems Exposure to AI-driven search, retrieval systems, or agent workflows Understanding of taxonomy and metadata frameworks What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Req ID: 10853 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.