Partner Manager at NiCE in Remote

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? A NiCE Partner Manager is responsible for developing, managing, and growing NICE’s Global System Integrator (GSI) partner ecosystem to drive profitable revenue and long-term success in the commercial market. This role is specifically focused on strategic alliance partners rather than traditional channel/reseller relationships. The ideal candidate will focus on deepening relationships with GSIs, enabling partner success, and executing joint go-to-market strategies that accelerate growth within existing and new NICE partnerships. This role also provides direct support to senior partner leadership, including the Partner Acceleration Executive, by helping operationalize strategic initiatives, manage key alliance programs, and ensure alignment across cross-functional teams. The Partner Manager will collaborate closely with internal stakeholders to support corporate strategy and expand NICE’s footprint across the Americas commercial segment. This role will drive partner-led growth by leveraging expertise in alliance management, cloud service provider platforms (hyperscalers), digital transformation, CRM platforms, and NICE’s digital channels and Contact Center as a Service (CCaaS) solutions. How will you make an impact? Establish and manage strategic relationships within NICE’s Global System Integrator (GSI) partner ecosystem to drive revenue growth, innovation, and market expansion Develop and execute joint business plans and go-to-market initiatives with GSIs to grow engagement, pipeline, and revenue performance Meet or exceed quarterly and annual targets for revenue growth, pipeline development, and partner-influenced and partner-sourced bookings Drive adoption and expansion of NICE products and services through strategic GSI alliances, including collaboration with hyperscalers Serve as the primary relationship owner for assigned GSI partners, acting as a conduit to internal sales, marketing, product, and leadership teams Align GSI partner capabilities, industry expertise, and solutions with NICE offerings to deliver differentiated customer value Lead onboarding, training, and enablement initiatives tailored to GSI partners to ensure successful solution positioning and delivery Monitor and evaluate GSI partner performance, identifying opportunities for optimization, co-innovation, and growth Proactively address partner needs, escalating and resolving issues efficiently through established processes Stay informed on commercial market trends, GSI business models, and the competitive landscape to inform partner strategy Represent NICE at industry events, alliance forums, and partner engagements relevant to GSI relationships Supporting Partner Executive & Strategic Initiatives Support the Partner Executive in executing strategic GSI initiatives, including global alliance programs and key account planning Assist in the development, coordination, and tracking of executive-level joint business plans with top-tier GSI partners Prepare and deliver reporting, dashboards, and insights on GSI partner performance, pipeline, and strategic initiatives for senior leadership Coordinate cross-functional efforts to ensure alignment on GSI priorities across sales, marketing, product, and operations teams Help drive execution of complex GSI engagements by managing timelines, deliverables, and internal communications Support executive engagement with strategic GSI partners, including briefing materials, QBR preparation, and follow-up actions Identify and escalate strategic risks and opportunities within GSI partnerships, providing data-driven recommendations Assist in piloting and scaling new GSI programs, alliance frameworks, and commercial initiatives Have you got what it takes? 3–5 years of experience in an alliance or partnership management role, preferably supporting Global System Integrators (GSIs) or strategic partners Proven track record of successfully managing and growing GSI or strategic partner relationships (non-channel focus) 2+ years of experience in contact center software, CRM, or related technologies Experience working with large, global partners in complex, matrixed environments Demonstrated success in achieving revenue targets and business objectives Strong business acumen, including financial and pipeline management Excellent project management and organizational skills Ability to manage multiple priorities in a fast-paced, collaborative environment Strong written, verbal, and presentation skills, including executive-level communication Exceptional interpersonal skills with the ability to influence and build relationships across organizations Analytical mindset with the ability to interpret data and drive actionable insights Solid understanding of sales and marketing principles within a commercial enterprise context Experience identifying and developing new business opportunities through alliance partners Detail-oriented with the ability to synthesize key insights and act strategically Ability to multitask while maintaining responsiveness and high-quality execution What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Requisition ID: 10792 Reporting into: Regional Vice President of Partner Sales Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.