Distribution Customer Service Representative at NFI · Woolwich…

Summary: NFI Industries is seeking a Distribution Customer Service Representative to manage customer service activities including responding to inquiries, processing orders, and handling complaints. The role involves maintaining a good working relationship with customers and coordinating with various departments to ensure service standards are met. Responsibilities: - WEEKEND SHIFT 7AM TO 7:30PM FRIDAY TO SUNDAY - Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner - Processes and inputs all customer orders - Produces stock reports to check for product availability - Produces all related paperwork and necessary information required for customer work orders - Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary - Provides follow up with other departments to ensure service standards are being met - Assures proper invoicing of accounts by verifying computer generated invoices - Prepares shipping and tracing information to customers as required - Maintains damage records and back order logs - Communicates customer feedback to management including any signs of dissatisfaction - Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes - Oversees all paperwork associated with orders and maintain the corresponding files - Maintains current and accurate procedure manual, which details the processing requirements for each account Required Qualifications: - HS diploma or equivalent required - Strong computer knowledge including MS Office applications - Basic typing skills - Familiarity with 10-key - Shipping software systems including UPS and Federal Express - Excellent oral and written communication skills - Excellent customer service skills - Must be able to work in varying facility conditions - Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed Required Skills: MS Office, Typing, 10-key, Shipping Software, UPS Shipping System, Federal Express Shipping System Benefits: Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, Paid Parental Leave