Support Operations Intern ( Summer 2026… at Nextech Systems · Remote

Summary: Nextech Systems is a leader in specialty healthcare technology solutions. The Support Operations Intern will partner with Support Leadership to drive operational excellence and support initiatives aimed at enhancing customer experience and operational efficiency through analytics and AI tools. Responsibilities: - Assist Support leaders with research, documentation, and preparation for meetings, initiatives, and reviews - Support backlog grooming, initiative tracking, and follow-ups for cross-functional projects - Help document processes, workflows, and improvement opportunities across the support organization - Investigate and evaluate AI-enabled tools or use cases that could improve operational efficiency, reporting, or leadership workflows (e.g., summarization, trend detection, documentation support) - Assist in piloting or documenting AI-assisted workflows, ensuring outputs are accurate, responsible, and aligned with support goals Required Qualifications: - Interest in Business Operations, Sales and/or Finance - Strong attention to detail - Enjoys partnering with teammates and clients in a fast-paced empowering environment - Strong verbal and written communication - Proficient in Microsoft Office - Self-motivated with results driven mindset Preferred Qualifications: - Currently pursuing or recently completed a degree in: Business, Operations, Analytics, Information Systems, Healthcare Administration, or related fields - Strong proficiency with: Microsoft tools (Excel, Word, PowerPoint) - Salesforce (or other CRM platforms) - Power BI and/or Python are a plus - Interest in customer experience, support leadership, operations, or emerging technologies - Familiarity with AI tools (e.g., summarization, analysis, or documentation support) is a plus but not required - Previous internship, project, or academic experience involving research, documentation, or analysis is a plus Required Skills: Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Salesforce, Customer experience, Support leadership, Business operations, Sales, Finance, AI tools, Research, Analysis, Results driven mindset Internship Start Date: Start in 2026 Summer Benefits: Generous annual bonus opportunity, 401(k) with Employer Match, Flexible Time Off: take time off when you need it without worrying about available hours, 11 paid holidays, Your Day Your Way - Celebrate a day of cultural or social significance to you, Insurance: Choice of Medical, Dental, and Vision plans, Health Savings Account with employer match, Flexible Spending Account, 100% Company-Paid Parental leave (After 6 months with the company), 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance, Nextech Luminary Peer Recognition Program, Wellness Program including discounts on medical premiums, Employee Assistance Program with free counseling sessions available, Corporate Discounts on Retail, Travel, and Entertainment