Intern - Customer Success (Summer 2026… at Nextech Systems · Remote

Summary: Nextech is a leader in specialty healthcare technology solutions, and they are seeking a motivated intern to join their Client Experience Team. This internship provides an opportunity to work on real-world projects, focusing on enhancing client experience through collaboration with multiple teams and a data-driven approach to problem-solving. Responsibilities: - Assist with Customer Experience team initiatives to completion, ensuring alignment with business objectives, and own on-going maintenance once executed - Assist and manage client experience projects from initiation to completion - Coordinate various team members and processes to ensure that projects are delivered on time and produce the desired results - Ensure projects stay aligned with our overall Customer Experience strategy - Contribute and align with Nextech project management processes and tooling - Support best practices and frameworks for project management within the Client Experience team - Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency - Analyze customer feedback and data to identify areas for improvement and implement enhancements - Identify, communicate, and coordinate mitigation of program risks as they are identified - Document, track, and report on all project initiatives - Support and track program success criteria, report to all levels of Management Required Qualifications: - Experience with various project management methodologies such as Agile, Kaban, Scrum, or Waterfall - Understanding of customer success, support, or client onboarding processes - Excellent communication, organizational, and problem-solving skills - Experience with project management tools such as Asana, Jira, Monday.com, or similar - Highly organized with excellent time management skills and the ability to manage competing priorities - Critical thinker with a natural curiosity to problem solve and drive improvements - Excellent verbal and written communication skills - Experience with Microsoft Office products - Ability to work independently, with general direction and guidance - Excellent interpersonal skills with an ability to build relationships with internal and external customer stakeholders, including senior leadership Preferred Qualifications: - Bachelor's degree - PMP certification - Experience with SaaS, healthtech, or a CX-related role Required Skills: Customer success processes, Project management tools, Project management methodologies Important Skills: SaaS experience, Healthtech experience Nice-to-Have Skills: Microsoft Office, Bachelor’s degree, PMP certification Internship Start Date: Start in 2026 Summer Benefits: Generous annual bonus opportunity, 401(k) with Employer Match, Flexible Time Off: take time off when you need it without worrying about available hours, 11 paid holidays, Your Day Your Way - Celebrate a day of cultural or social significance to you, Insurance: Choice of Medical, Dental, and Vision plans, Health Savings Account with employer match, Flexible Spending Account, 100% Company-Paid Parental leave (After 6 months with the company), 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance, Nextech Luminary Peer Recognition Program, Wellness Program including discounts on medical premiums, Employee Assistance Program with free counseling sessions available, Corporate Discounts on Retail, Travel, and Entertainment