Nextech→
Customer Service Representative 2nd shift… at Nextech · Melbourne
Skills
Job Description
Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.
As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!
Under the general guidance from the Customer Operations Manager. The Customer Service Representative will be the liaison between Nextech and its current and potential customers. In this role, the candidate will provide excellent customer service in every interaction while assisting customers/potential customers with any issues, complaints or inquiries.
- Paid Training & Ongoing Development – Invest in your career with fully paid initial and continuous training. We also offer Educational Reimbursements for your continued education.
- Top-Tier Health Insurance – Choose from excellent options, including a FREE employee-only plan.
- Dental & Vision Coverage – Prioritize your overall health with added benefits. Starts after your first 30 days!
- Supplemental Insurance Options – Access Accident, Critical Illness, Disability, and Supplemental Life coverage.
- FREE Life Insurance – Coverage equal to your annualized pay at no cost to you.
- 401(k) Retirement Plan – Secure your future with a 50% match on the first 6% of your contributions.
- Generous Time Off – Recharge with 7 paid holidays, and Paid Time Off (PTO)
- Extra Perks - Discounts on Travel, Auto, Food and many more.
- Answer incoming phone calls and emails
- Data entry of new service calls, updating notes in the company system, entering quotes, etc.
- Provide regular two-way communication between customer and operations, to provide strong team representation and set proper customer expectations
- Checking technicians in/out from service calls
- Open Service Calls: general inquires, scheduling assistance, ETA updates, vendor meets, parts, assistance with technician notes, quotes, after-hour support with shift pay differential, online platforms updates, and IVR assistance
- Demonstrate stable and successful work history in customer service role
- Friendly demeanor and strong people skills
- Strong communication skills – verbal and written
- Proficient in Microsoft Office
- 40+ WPM typing skills
- Ability to multi-task
- Skilled in developing relationships with clients
- Well-organized, self-motivated, and proactive
- Deliver high level customer satisfaction on a consistent basis
- High school or equivalent
- Prior experience in Call Center setting preferred
- Experience in HVAC Industry or other service business preferred
- Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.
- Continuously able to work in office environment
- Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
- Continuously able to sit at a computer for up to 8 hours
- Able to alternate between sitting and standing, as needed throughout the day
- Occasionally able to lift up to 15 lbs
- Continuously requires vision, hearing, twisting, and talking
- Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
- Rarely requires climbing