Department Manager - V S London Westfield (N116079) at Next · London

SHIFTS YOU ARE APPLYING FOR: 38.75hrs p/w; Mon 13:15 - 21:45; Tue 09:00 - 17:30; Wed 09:00 - 17:30; Fri 09:00 - 17:30; Sat 09:00 - 17:30

SHIFTS YOU ARE APPLYING FOR: 38.75hrs p/w; Mon 13:15 - 21:45; Tue 09:00 - 17:30; Wed 09:00 - 17:30; Fri 09:00 - 17:30; Sat 09:00 - 17:30

About the role

As a Department Manager at Victoria’s Secret you’ll be a key part in the management team, ensuring the success of your store and inspiring the team to achieve their targets and create the very best customer experience everyday.

What’s in (your) store for you…

• Customer Experience - through your passion for our products, you’ll be delivering an exceptional customer experience to all our customers, from helping them find the perfect product to helping them complete their purchase at the till
• Lead by example - you’ll lead by example, energising the team and making sure the team has everything they need for their shift to make it run like clockwork. You’ll make sure the team maintain our high brand standards and that our customers receive a personalised experience every time they visit
• Store targets - you’ll support the wider management team to achieve key KPIs across the store, approaching everything we do with an eye on sales growth and profitability
• Store Standards - maintaining store standards, front and back, including managing deliveries, maintaining stock replenishment, helping loss prevention and adhering to health & safety procedures
• An eye for visuals - our brand visual standards are high (of course), but with the support of our Visual Team you will be accomplished in their execution, and you’ll ensure your team are too
• Open eyes and ears - Your vision and passion for our products will help the business grow and change for the better. You’ll cultivate a platform for active listening with your team and sharing ideas with your wider store partners. Everyone has great ideas, tell us, what are they? Your voice will count
• Store Operations - you’ll carry out opening and closing activates, including key holder duties in line with company processes and procedures
• Executing the new - you’ll support with new product launches, floor set moves and audits across the store, ensuring you and all team members are trained ready to complete all tasks required

About you

A wealth of experience -

• With your previous retail management experience in a fast paced store(s) you can demonstrate a record of managing and exceeding sales targets and KPIs
• You can demonstrate an understanding of how to manage a team to deliver objectives that drive strong performance and results
• Passion for retail - You have a passion for all things retail whether it be front or back of house, ultimately creating a unique experience for every customer is your favourite thing to do
• Love the customer - You have a keenness to learn and develop your customer service skills and product knowledge, always wanting to take part in the amazing learning programmes we have to offer
• Lead with purpose - You lead with purpose, engaging and developing your team to have a shared enthusiasm for the brand and the experience we create
• Relationships that count - You are keen to be part of the business and want to develop valued relationships with our customers, your team and wider business teams
• Collaborate with purpose - You engage with purpose, collaborating with and developing your designated team to have a shared enthusiasm for the brand and the experience we create
• Team Player - You are flexible, supportive and contribute to a positive working environment for all team members
• Fast is fun - you find energy working in a busy environment and your enthusiasm for change is infectious, your favourite thing to do is multitask, problem solve and collaborate with others to get things done

About the Team

Being part of our iconic world isn’t the only thing we have on offer, you’ll also have access to:

• Set flexible working schedules to suit both the business and your lifestyle
• 25% off a wide selection of styles at Victoria's Secret, Next, Gap in-store
• Exclusive offers from over 3,500 retailers through Reward Gateway
• Incentives and competitions with amazing prizes that run all year round
• Access to free financial, health, and wellbeing services, including 24/7 digital GP
• Learning and development opportunities, as well as on-the-job training
• Core benefits such as pension contributions and life assurance

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email UKHR@victoriassecret.co.uk(please include 'Workplace Adjustments' in the subject line)

About the Company

Victoria’s Secret UK & IRE is a joint venture between Victoria’s Secret & Co. and Next plc group uniting two global retail leaders to deliver iconic lingerie, seamless service, and standout brand storytelling across our stores and digital platforms.

We’re home to the world’s most-loved lingerie, iconic sleepwear, athleisure, swim, and award-winning fragrances. But it’s our people who make the magic. Our teams create unforgettable customer moments while shaping an inclusive and supportive workplace where individuality is celebrated.

We believe in potential as much as experience. If you’re passionate about the brand, aligned with our values, and excited to grow – even if you don’t tick every box – we’d still love to hear from you.

So, apply today and help to shape the future of one of the world’s most iconic brands, where every colleague is empowered to feel confident, valued, and unapologetically themselves.