Senior Customer Care Agent with Finnish at Nexi in Poland, PL

What if your next job lets you simplify payments for millions, every single day?

Join Nexi and be part of a collaborative, inclusive workplace where you can learn, grow, and make an impact everyday.

About Nexi At Nexi, we're simplifying the future of digital payments. As one of Europe's leading payment companies, we combine international scale with the dynamism of a fast-moving tech company. With over 9,000 colleagues across more than 25 countries, we're shaping how people and businesses pay and interact every day. Here, your skills, curiosity, and ambition don't just support the business. They help shape what comes next.

Your Everyday at Nexi As a Customer Service Representative, you’ll join a collaborative and forward-thinking team based in Krakow. Together, we work on Customer Support for Small and Medium companies, collaborating with other departments to clarify queries about Invoices, Terminals or Agreements.

About Your Future Role In this position, you will:

• Provide Phone support for business Customers and Partners.
• Provide Written support in Email and Chat for Business Customers and Partners.
• Manage Cases and varying administrative tasks.
• Ensure high customer satisfaction.
• Process and communication assistance for colleagues.
• Complete various ad hoc statements.
• Work independently in the following topics: Invoicing, Terminals or Acquiring.

What We Value in You We’re looking for someone eager to make a difference. Here’s what we value:

Essential Qualifications:

• Spoken and written fluency in at least one Nordic Language (C1): Norwegian, Swedish, Danish or Finnish.
• Spoken and written fluency in English (C1).

Bonus Skills:

• Previous experience in Customer Service, Finance or FinTech.

Even if you don’t check every box, your unique potential and willingness to learn could set you apart.

What’s in it for You?

• Attractive salary.
• Quarterly Performance Bonus.
• A competitive benefits package to reward your expertise and contributions
• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
• Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

Life and Culture at Nexi Working at Nexi means collaborating across teams, markets, and disciplines to solve complex challenges and deliver meaningful results. You'll be part of an environment where knowledge sharing, continuous improvement, and teamwork are part of everyday life. Discover more about our culture, values, and what it's like to be part of Nexi on our Life at Nexi page.

Diversity and Inclusion Commitment At Nexi, diversity and inclusion are at the heart of who we are. By embracing differences and fostering respect, we build a culture where every individual has the opportunity to learn, grow, and succeed.

Next starts with you, everyday At Nexi, our next idea, our next innovation, starts with you. Join us today.