Issuing Solutions Operational Success Lead at Nexi in Italy, IT

Shape the Future of Payments with Nexi in 2025

Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.

Why This Role Is Right for You We are looking for an Issuing Solutions Operational Success Lead who will join our Operations Transformation team, helping the company to realize the ambition in expanding the full scope of our issuing solutions to all Nexi countries, as currently expressed by our PaaS Nexi Ready projects. This role will have the responsibility, cooperating closely with the Issuing Business Unit, and with the Sales, Marketing and Operations departments of the involved Regions, to ensure the efficient and effective delivery of the operations activities needed to support the new services., As a starting point implementation and development of PaaS in Dach region will be a priority, but scope of the full Issuing business areas within Operations Transformation will part of the responsibility. Key responsibilities:

Define, design and evolve, together with the relevant Operations and company departments, the operational setup model that is appropriate for the delivery of the services, including the support needed to size and staff appropriately operational activities.

• Define, design and evolve service support for issuers/banks, including escalation and governance processes.
• Lead and orchestrate the onboarding project of new banks from the Operations point of view: align all stakeholders, define action plans, and ensure all requirements are met before go-live.
• Continuously assess and improve processes, with a focus on quality, scalability, and customer experience with local operations units
• In cooperation with the relevant regional operations departments, and with Group Operations, reporting team, design the KPI and reporting structure needed to produce insights for all our internal stakeholders to monitor performance, identify issues, and support decision-making

Requirements

• 5+ years of experience in customer operations or service delivery roles, preferably in fast-growing digital companies or fintechs
• Experience in managing BPOs or external service providers
• Solid understanding of operational processes related to customer operations
• Strong project coordination skills, especially in cross-functional settings
• Strong reporting skills
• Tech-savvy, comfortable with digital tools, data, and agile ways of working
• Bachelor’s or Master’s degree in Engineering, Economics, Management, or similar technical/scientific disciplines
• Fluent in English is mandatory

What We Offer

• A key role in a dynamic and international environment
• The opportunity to work on impactful projects at the intersection of fintech and customer experience
• Flexibility and autonomy in how you work
• A culture that values innovation, collaboration, and continuous learning

How to Apply

If you're passionate about customer experience, operations, and the digital world, and you're ready to help shape the future of payments in Europe, we'd love to hear from you.

Discover Life at Nexi

We’re an international team of 10,000+ people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we’re shaping the future of digital payments. Visit our Life at Nexi page.

Diversity and Inclusion at Nexi

We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive.

Your Next Step Starts Here

If this opportunity excites you, we’d love to hear your story. Submit your application today, and let’s shape the future of digital payments together!

Responsibilities

Qualifications