Program Manager at Nexcess in UNITED

About Nexcess

Nexcess provides specialty cloud solutions for organizations where performance and compliance have to coexist. We serve businesses worldwide, from agencies scaling client sites to enterprises running mission-critical operations. We've built our reputation on deep technical expertise and genuine partnership with every client we work with. Behind every environment we manage is a team of people who take the craft seriously and keep showing up when it matters.

About the Role

We are looking for a Program Manager to join the Nexcess Platform PM Team and own end-to-end delivery of assigned programs and projects across the Nexcess Platform Roadmap. This is a high-accountability, cross-functional role that sits at the center of how Nexcess builds and ships platform capabilities.

You will report to the Director of Program Management and work directly with Engineering, Product, Reliability, Sales, Marketing, and Client Success to move programs from intake through delivery. Your programs are committed roadmap investments with real revenue implications, technical complexity, and cross-functional dependencies that span multiple teams and timelines.

You bring a mix of project and program management experience, communicate clearly at all levels of the organization, and know how to drive alignment across teams that do not always share the same priorities. You are organized, proactive, and comfortable owning your work independently.

What You Will Do

Own Program and Project Delivery

• Own end-to-end delivery of assigned programs and projects from initiation through close
• Build and maintain program plans, schedules, RAID logs, and dependency maps across all active workstreams
• Drive progress against milestones and hold cross-functional teams accountable to delivery commitments
• Identify risks and blockers early, escalate with context, and help resolve them
• Support quarterly roadmap intake and planning cycles in collaboration with the Director of Program Management

Lead Stakeholder Communication and Reporting

• Build and maintain SLT-level status reporting for all assigned programs and projects
• Facilitate regular stakeholder meetings, publish decisions and action items, and maintain momentum between sessions
• Manage communication across Engineering, Product, and GTM partners throughout the program lifecycle
• Support executive-level reporting for the Director and Product VP
• Bring clear, confident communication to ambiguous or high-pressure delivery situations

Drive GTM Readiness and Enablement

• Coordinate GTM readiness across Sales, Marketing, Client Success, and Training for assigned programs and projects
• Ensure all GTM dependencies are identified, tracked, and resolved ahead of launch
• Lead and facilitate internal enablement sessions for assigned programs
• Manage launch checklists and go-live coordination

Own UAT Planning and Execution

• Own comprehensive UAT planning, execution, triage, and prioritization for assigned programs and projects
• Coordinate UAT participation across QA, Engineering, and Product teams
• Track defect resolution and acceptance sign-off through program readiness
• Ensure UAT outcomes are documented and communicated to all relevant stakeholders

Contribute to PMO Standards and Delivery Planning

• Collaborate with the Director on resource and capacity planning across quarters
• Serve as a tool administrator for assigned programs and projects in Linear and Asana
• Contribute to PMO process, template, and delivery framework improvements
• Participate in cross-org PM collaboration sessions and quarterly planning cycles

What You Bring

• 5 to 8 years of combined program and project management experience
• Demonstrated history managing complex, cross-functional programs and projects independently
• Experience delivering programs with SLT stakeholder accountability and executive-level reporting
• Background in managed hosting, cloud infrastructure, or B2B SaaS strongly preferred
• Ability to coordinate across Engineering, Product, and GTM teams simultaneously
• Strong written and verbal communication, especially in high-pressure or ambiguous delivery situations
• PMP certification preferred or actively in progress

Tooling

• Project and program management platforms: Linear, Asana, Jira, or similar
• Communication and documentation tools: Slack, Confluence, Google Workspace, or similar
• Familiarity with Agile, hybrid, or waterfall delivery environments
• Ability to translate delivery complexity into clear status and risk language for leadership audiences
• Experience with roadmap planning, dependency mapping, and cross-team coordination at scale

Nice to Have

• PMP certification (active)
• Experience coordinating GTM readiness across Sales, Marketing, and Client Success simultaneously
• Background running UAT end-to-end including triage, defect tracking, and sign-off
• Experience supporting quarterly roadmap intake and planning with a Product or Engineering leadership team
• Familiarity with compliance-adjacent delivery environments such as PCI, HIPAA, or SOC 2
• Exposure to eCommerce platform delivery, cloud infrastructure programs, or CDN services

We Offer

• Competitive base salary with room to grow
• Traditional and Roth 401k with company matching
• Remote-first team environment
• Consistent and set work hours
• High-ownership programs with real business impact and executive visibility
• A voice in how the PMO is built and how delivery is done
• Clear growth path into Senior Program Manager roles
• US-based team with regular offsites for planning, collaboration, and team building

Disclaimer

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Nexcess reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains "at will".

Equal Employment Opportunity Policy: Nexcess is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

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