Client Success Manager at Newchartertech in Metairie, LA

Client Success Manager Location: CommTech LA - Metairie We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you. The Client Success Manager (CSM) plays a crucial role in building and maintaining strong relationships with our clients. CommTech is seeking a Client Success Manager (CSM) / vCIO to build and maintain strong client relationships while ensuring customers fully leverage our technology solutions and strategic IT services. This role serves as both a trusted advisor and primary point of contact for assigned clients, guiding technology roadmaps, strategic planning initiatives, and operational alignment to support long-term business success. The CSM / vCIO is responsible for client retention, satisfaction, and account growth while reinforcing CommTech’s commitment to delivering fast, simple, and quality IT solutions. The Client Success Manager / vCIO oversees customer engagement throughout the full client lifecycle, including strategic business reviews, technology recommendations, project coordination, and service alignment. This role partners closely with internal technical, operations, and leadership teams to ensure successful delivery of IT projects, adherence to budgets and timelines, and consistent communication across all stakeholders. The position acts as a liaison between clients and internal departments, ensuring a seamless service experience and proactive resolution of issues and risks. Success in this role requires strong business acumen, relationship management, project coordination, and communication skills. The ideal candidate is capable of translating technical concepts into business value while managing multiple priorities in a fast-paced MSP environment. This individual must proactively identify opportunities for operational improvement, service expansion, cybersecurity enhancement, and technology optimization while maintaining accountability for project execution, stakeholder communication, and long-term client success. Required Experience: Build and maintain strong client relationships through proactive communication, strategic planning, and ongoing account management activities. Coordinate and manage IT projects from initiation through completion, ensuring timelines, budgets, documentation, and client expectations are consistently met. Collaborate effectively with internal teams and client stakeholders to deliver technology solutions, resolve issues, and support operational excellence. Preferred Experience: 3–5 years of experience in technology account management, project management, vCIO services, IT consulting, or IT sales. Experience working within a Managed Services Provider (MSP) environment supporting multiple clients and technology initiatives. Familiarity with IT infrastructure, cybersecurity best practices, cloud solutions, networking, VoIP, business continuity, and Fortinet technologies. Experience utilizing platforms such as ConnectWise, Salesforce, or similar CRM and ticketing systems. Bachelor’s degree in Business Administration, Information Technology, or a related field. Compensation: The compensation is expected to start at $65,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above. Who We are: At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world. At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.) Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are! We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today!  Learn more here: Why New Charter. New Charter Technologies is committed to creating an inclusiveenvironment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.