Overnight Loss Prevention and Safety Agent at New Waterloo · Baltimore

Overnight Loss Prevention and Safety Agent

HOTEL REVIVAL is hiring an Overnight Loss Prevention and Safety Agent:

Hotel Revival is a 107-key art-centric boutique hotel located in Baltimore's historic Mount Vernon neighborhood, home to 19th-century architecture, lush parks, iconic churches, galleries, restaurants, and cultural venues. It embodies Baltimore by showcasing local products, the city's history, and native cuisine. This award-winning property is internationally recognized for its commitment to the ongoing restoration of Baltimore and its success in social impact.

Job Overview:

A Security Agent is responsible for the overall safety of the hotel. This position ensures a safe and secure environment through observant patrolling and camera review. You will be responsible for monitoring compliance with policies and procedures and addressing any concerns effectively and diplomatically. This role requires responding to emergencies, assisting guests with safety and security needs, completing detailed, accurate reports, and coordinating efforts with local law enforcement, government service agencies, and hotel department managers.

What you'll do:

• Secure premises and personnel by patrolling property, monitoring surveillance equipment, and access points
• Ensure all paper and electronic logs are consistent, accurate, and up-to-date
• Assist departmental managers in completing and processing incident reports
• Lead with hospitality to resolve and diffuse conflicts that may arise
• Complete departmental checklists as assigned
• Lock event spaces and meeting rooms as directed
• Log and process all lost and found items
• Attempt to limit issues and liability related to excessive drinking by having an awareness of signs of intoxication, and taking appropriate measures to ensure the safety of our guests.
• Ensure immediate response is given to guest comments and concerns; inform the manager on duty and apply corrective measures when necessary.
• Ensure that all equipment is maintained in good, safe working condition
• Maintain an increased awareness of safety issues throughout the property and keep abreast of safety and emergency procedures and OSHA requirements

Who you are:

• You have a strong work ethic and the ability to work autonomously.
• You have sharp verbal and written communication skills, with high attention to recalling details.
• You're excellent with time management and can juggle projects in a fast-paced environment.
• You have a calm, but firm demeanor, enjoy helping others, and are driven to jump and help when issues arise.
• You're able to react appropriately to stressful situations while demonstrating integrity and professionalism.
• Previous security experience preferred
• Knowledge of local, state, and federal laws about the activities of security personnel (including OSHA, Hazardous Communications, and Bloodborne Pathogen Exposure Control) preferred
• CPR/AED/First Aid training certification preferred

BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels local partnerships

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.