Produce Assistant Team Leader at New Seasons Market in Sammamish, WA

WHO WE ARE
At Metropolitan Market, we believe food brings people together, and that’s why it is at the heart of everything we do. As a premier grocery retailer in the Puget Sound region since 1971, we have spent over 50 years serving our communities as a best-in-class destination known for our fresh, high-quality, and innovative offerings.
Our team is driven by a shared commitment to legendary service. Whether serving guests on the sales floor or working behind the scenes, we bring sincerity, care, and attention to detail to every interaction. Our stores are built on exceptional quality and guest service standards, creating an environment where team members take pride in their work and the impact they have every day.

Position Description
Metropolitan Market

Position Title: Produce Assistant Team Leader
FLSA Status: Non-Exempt
Classification: Union
Department: Operations, Produce
Reports To: Produce Team Leader

Job Summary: As a key leader of our Produce Department, this position is responsible for assisting the Produce Team Leader with product management, food safety, quality control, merchandising, sales generation, gross margins, labor and general expense control, personnel development, work safety, guest service, and profitability within the department. In the absence of the Produce Team Leader, this position assumes primary responsibility for department operations.

Essential Functions (include, but are not limited to the following):

I. Product Management

• Assists the Produce Team Leader with developing and maintaining product displays in order to create an exciting marketplace; strives to develop displays that pique guest interest and impact guest buying trends.
• Assists with effective ordering of all products for the Produce Department; maintains product inventory at a level that promotes creative and effective sales merchandising and maximizes sales potential.
• Participates in determining order quantities and verifying cost of goods. Effectively interacts with vendors as needed.
• Verifies all items received from vendors meet company guidelines for quality, count, and condition. Follows established guidelines to manage and process all mis-picks, damaged goods, and credits.
• Demonstrates effective inventory control, thereby minimizing unnecessary cost associated with excessive inventory, including supplies.
• Verifies correct invoice billing, including confirmation through the weekly general ledger, and Produce Department receiving log sheets; follows-up and resolves inaccurate billing; ensures the Produce Team Leader is alerted to variances from vendor quoted or anticipated product cost and invoiced amount.
• Assists the Produce Team Leader with achieving the lowest cost of goods for the highest quality products; assesses product quality and provides timely feedback.
• Ensures effective informational and price point signing is posted for all products.
• Maintains stocking standards that ensure high product quality, including established rotation procedures. Incorporates cleaning with stocking and rotation requirements.
• Assists the Produce Team Leader with determining product selections; performs category management functions as assigned by the Produce Team Leader and/or as needed.
• In the absence of the Produce Team Leader, effectively plans for and performs physical inventory on a quarterly basis, or as needed.

I. Operations

• In the absence of the Produce Team Leader, determines daily projects and activities of department team members; ensures daily tasks and assignments are accomplished correctly and in a timely manner.
• Effectively manages department operations so that sales goals and general expense budgets are achieved; assists the Produce Team Leader with maintaining pricing to achieve budgeted gross profit goals.
• In the absence of the Produce Team Leader, writes Produce Department work schedule; effectively allocates labor to accomplish operational goals, best service guests, and achieve labor budget.
• Adheres to all food safety and sanitation requirements. Consistently demonstrates knowledge of HACCP and Department of Health provisions, shares knowledge with team members for the purpose of training.
• Adheres to company guidelines regarding prevention of internal and external loss, including risk management, accident prevention/safety awareness, and loss prevention.
• Maintains sales floor, back room, and walk-in coolers in a safe, clean, and organized manner; stores products in a manner that allows easy access to back stock.
• Participates in Produce Department staff meetings and store staff meetings as required.
• Uses work-related equipment correctly under manufacturer guidelines.

II. Leadership

• Effectively builds and maintains morale; provides motivation and feedback; fosters a cohesive, creative, productive team of team members.
• Assists the Produce Team Leader with department interviewing, hiring, and maintenance of staffing levels, including active recruitment of potential department team members (e.g., communicates with local schools, businesses, and organizations, and networks within the community and industry). At all times, ensures an ample qualified group of candidates is identified, available, and interested in joining our team.
• Actively participates in the management of department team member relations, including team member training, performance appraisals, coaching, counseling, and corrective action.
• Leads by example, provides team members with clear expectations and timely feedback.
• Effectively delegates and follows-up with team members.
• Actively participates in product promotions/focuses and community events.
• Provides team members with information necessary to their positions; actively communicates; works to involve and educate all team members.
• Contributes to a productive, enjoyable work environment; fosters working relationships that promote positive team morale. Effectively utilizes the Company’s Open Door and Conflict Resolution programs as needed. Gives and receives input/feedback in a solution-based manner.
• Assists the Produce Team Leader in the development of team members; leads team members in career pathing and personal development; prepares team members for advancement/promotion.

IV. Guest Service

• Immediately greets all guests; demonstrates genuine enthusiasm and sincerity; customizes approach to meet guest needs and build rapport. Creates guest loyalty through individualized service.
• Anticipates guest needs and questions related to products; completes industry-related reading and self-education activities required to remain knowledgeable and current in areas of responsibility, including product knowledge (e.g., product tasting, cutting-edge trends, product use research, and vocabulary development). Effectively follows through with guests, including item requests, questions, and concerns.
• Effectively shifts gears to meet guest needs; moves with ease from greeting to providing product information, up-selling, closing the sale, thanking guests, and inviting them back. Effectively assesses guests’ needs and appropriately suggests products. Offers guests opportunities to interact with products.
• Develops customer base by providing excellent guest service throughout the store; effectively secures the assistance of other store personnel as needed.
• Readily provides guests information on store layout, services, and activities (e.g., promotions and special products).
• Ensures all guest and other phone inquiries are handled with appropriate telephone etiquette, effectively providing consistent, friendly, and efficient service.
• Trains all Produce Department team members on guest service expectations and techniques; ensures guest service expectations are consistently achieved on a department-wide basis.
• Maintains Produce Department area in a clean, organized, guest-friendly manner; consistently provides guests a professional, upbeat atmosphere.

V. Miscellaneous

◦ Upholds all Metropolitan Market policies and procedures; adheres to all applicable local, state, and federal laws; adheres to applicable UFCW Union contract provisions.
◦ Performs all job responsibilities with professionalism and appropriate discretion/confidentiality as determined by the Company’s policies, procedures, and expectations; acts accordingly at all times while representing the Company (including activities/functions away from the store location).
◦ Consistently presents a professional personal image, including impeccable execution of the Company’s General Dress Guideline/Uniform Standards and Professional Image Standards.
◦ Adheres to workplace cleanliness and personal hygiene standards.
◦ Works a flexible schedule as required by business needs, to include potential participation in industry-related trade shows and/or events.
◦ Achieves Metropolitan Market attendance requirements.
◦ Identifies opportunities for enhancement or improvement of processes/systems. Communicates promptly to the Produce Team Leader. Recommends/implements solutions as appropriate.
◦ In the absence of the Produce Team Leader, directs product management related matters of a time-sensitive or department-vital nature to the Produce Coordinator; operational issues will be directed to the Store Director team.
◦ Other responsibilities as assigned by the Produce Team Leader and/or Store Director team.

VI. Physical Requirements

• Utilizes a variety of specific job-related equipment as required or assigned by an appropriate manager or supervisor.
• Reference page four of the Metropolitan Market Produce Assistant Team Leader Position Description.

Qualifications/Skills Required: To successfully perform the requirements of this position, an individual must consistently execute each essential function at a satisfactory level. The requirements listed in the following text are representative of the knowledge, experience, and skill levels required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum three years retail produce experience preferred.
• One year supervisory experience preferred.
• Basic working knowledge of Lotus Notes, Microsoft Excel, and Microsoft Word preferred.
• Ability to prioritize multiple tasks simultaneously and produce quality output while working within deadlines a must. Sense of urgency required. Excellent time management and organizational skills.
• Demonstrates a high level of self-motivation; takes initiative; problem solves.
• Possesses strong knowledge of food safety and HACCP/Department of Health guidelines, gross profit, inventory control, and labor percentages; proven experience working with each.
• Possesses creative and effective merchandising and display skills.
• Possesses comprehensive product information with a proven history of using knowledge to best service guests. Demonstrates a strong knowledge and understanding of food, including ingredients, applications, pronunciations, and culinary skills. Possesses a genuine passion for food.
• Effective leadership skills; proven success as a team member. Ability to effectively delegate and follow-through.
• Exceptional guest service skills.
• Strong interpersonal and oral communication skills required; effective written communication skills necessary.
• Demonstrates an interest in learning; possesses a strong interest in food and related products.
• Proven ability to interact and perform all job responsibilities with professionalism and confidentiality essential.
• Proven ability to meet attendance requirements, dependable.
• Able to lift and carry 50 pounds.

Additional Performance Factors (include, but are not limited to the following):

• Dependability: The team member can be depended upon to report to work as scheduled and is seldom absent from work. The team member can be depended upon to complete work in a timely, accurate and thorough manner, and is conscientious about work assignments and deadlines.
• Communication: The team member communicates effectively both verbally and in writing with supervisors, colleagues, and individuals inside and outside of the Company.
• Work Relationships: The team member works effectively and relates well with others, including supervisors, colleagues, and individuals inside and outside of the Company. The team member exhibits a professional manner in dealing with others, and works to build and maintain constructive working relationships. The team member accepts and applies constructive feedback in a professional and effective manner that enhances performance and resolves performance deficiencies.

___________________________________ ___________________________________ __________________
Team member Name (Print) Signature Date

_____________________________________ ___________________________________ __________________
Supervisor Name (Print) Signature Date

Metropolitan Market
Position Description Physical Requirements: Produce Assistant Team Leader

Physical Requirements Legend:
NA = Not Applicable; O = Occasional (up to 25% of time);
F = Frequent (26% to 74% of time); C = Constant (75% or more of time)

Requirement NA O F C Additional Information
Standing/Walking: Remaining on one's feet in an upright position at a work station or moving about the work area. X
Sitting: Remaining in the normal seated position. X
Carrying: Moving an object, usually by holding it in hands or arms, or on shoulder. X Up to 50 Pounds.
Lifting: Raising or lowering an object from one level to another, using hands, arms and/or shoulders, back and legs. X Up to 50 Pounds.
Pushing/Pulling: Exerting force upon an object so that the object moves away from/toward the force. X Up to 50 Pounds.
Climbing: Ascending or descending ladders, stairs, ramps, poles, and the like, using feet and legs, and/or hands and arms. X
Traveling: Requires travel outside geographical region. X
Stooping: Bending body downward and forward by bending spine at the waist. X
Kneeling: Bending legs at knees to come to rest on knee(s). X
Crawling: Moving about on hands and knees, or hands and feet. X
Reaching: Extending hand(s) and arm(s) in any direction. X
Handling: Seizing, holding, grasping, turning, or otherwise performing precision work with hand(s). X
Bending/Twisting: Continual, intermittent flexion or rotation of the wrists and/or spine. X
Talking: Expressing or exchanging ideas by means of the spoken word. X
Hearing: Receiving detailed information through oral communication. X
Tasting/Smelling: Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors.
X

Vision: Clarity of vision at near and/or far distances. X
Driving: Requires valid state drivers license. X

WHAT WE OFFER
• Competitive pay
• 20% team member discount
• Medical, dental, vision insurance (very low cost to team members)
• Health savings accounts (subject to qualified medical plans)
• Flexible spending arrangements (subject to qualified medical plans)
• Company-funded disability and life insurance
• Employee Assistance Program available to all team members
• Retirement plans available to all team members
• Generous paid time off benefits
• Sick/safe leave provided consistent with local and state requirements
• Reduced cost ORCA Card program for King County team members
• Education support
• Career development opportunities
The specific programs and options available to any given team member are dependent upon eligibility factors such as position, date of hire, work location, and terms of applicable collective bargaining agreements.
OTHER THINGS TO KNOW

Equal Employment Opportunity (EEO): It is the policy of Metropolitan Market, LLC that all employees and applicants be afforded equal opportunities in employment without regard to race, color, national origin, creed, religion, sex, age, genetic information, marital status, sexual orientation, gender identity, veteran or military status, sensory, mental, or physical disability, whether actual or perceived, or retaliation for engaging in an EEO protected activity. The Company prohibits discrimination or harassment based on any of these categories, or any other bases protected under applicable local, state, or federal law.