Program Support Staff - Shelter Breakfast at New Horizons… · Seattle

PROGRAM SUPPORT STAFF - SHELTER BREAKFAST Location: Seattle, Washington   Position Summary  Hours: 8:00 am – 12:00 pm (4-hour shifts, 5 shifts per week)  Program dates: Monday-Friday mornings at the end of the overnight shelter shift. We are looking for reliable, safe, patient, and resourceful Part-time Program Support Staff to provide direct service support to young adults (age 18-25) experiencing homelessness.   Program Support Staff reports to the Director of Day Programming and Shelter Services within the Direct Services Team. Paid training will be provided.      Primary Responsibilities   • Debrief with shelter staff at start of shift   • Oversee chores, laundry, shower access, and lockers   • Complete communication logs, notes, and reports    • Ensure safety for young adults and staff – provide presence, reassurance, and support to clients  • Enforce program expectations throughout the shift, de-escalate conflicts, and respond to emergencies according to policies/protocols. • Close shelter, exit guests, and ensure space is clean   • Enter and manage data and enrollments in HMIS   • Conduct program intakes and make referrals as needed   • Ensure timely communication (in person and by email, text, and or/phone) with team members, and director as needed • Stay up to date with new policies, procedures, equipment, and systems   • Support the overall goals and mission of the Shelter Program, Direct Service Team and Organization    Required Knowledge, Skills & Abilities   • Min 1 year experience working with young adults in social services setting   • Demonstrated experience with teamwork, and a willingness to engage in collaborative problem solving   • Proficient within the PC environment including Word, Excel, and Outlook   Preferred Knowledge, Skills & Abilities   • Experience working with overnight/shelter/residential programs   • Understanding of Trauma Informed Care   • Proficiency in using HMIS/Bitfocus  • Knowledge of community resources available to young adults    Benefits:   • 25 Paid Time Off (PTO) days per year - prorated depending on start date • Nine (9) paid holidays each year - New Year's Day, Martin Luther King Day, Memorial Day, Juneteenth, US Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day  • 403(b) retirement plan  • Employee Assistance Program   • Commuter Program   New Horizons is an equal opportunity employer and qualified applicants from all cultures and communities are encouraged to apply, especially people of color, members of the LGBTQIA+ community and people with lived experience. If you have a disability or special need that requires accommodation, please contact Human Resources at careers@nhmin.org.