Retail Stock & Sales Associate Flatiron… at New Balance… · New York

Summary: New Balance is a global athletic footwear and apparel company focused on innovation, craftsmanship, and positive community impact. The Retail Stock & Sales Associate provides exemplary customer service, uses product knowledge and selling techniques to support transactions, and helps maintain inventory, stockroom organization, store presentation, and safety standards.

Responsibilities:
- Provide customer service using proper selling techniques, product knowledge, and the GUEST service model:
+ Greet and make customer contact
+ Understand the customer's needs
+ Educate the customer on product features and benefits
+ Solve any customer problems/answer any questions
+ Transact the sale through suggestive selling, multiple selling, and effective closing
- Correctly measure and fit customers with appropriate NB product
- Inform customers about any promotions we have running
- Receive and run stockroom checks to salesfloor
- Process shipment and organize stockroom
- Keep the floor always looking its best – neat, organized, and well stocked
- Make sure items are labeled and price marked properly
- Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc
- Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses

Required Qualifications:
- Must be 18 years of age or older
- Should be a people person!
- Strong customer service and verbal communication skills
- Demonstrated ability to flourish in a team environment
- Familiarity with cash register functions
- Ability to quickly perform basic math
- Willingness to work a flexible schedule that may include weekends and holidays
- Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Preferred Qualifications:
- Past retail experience preferred, but not necessary

Required Skills: Retail Sales, Product Knowledge, Cash Register Functions

Benefits: Regular associates: three options for medical insurance, dental insurance, vision insurance, life insurance, and 401K., Regular associates: online learning and development courses, tuition reimbursement, $100 monthly student loan support, and various mentorship programs., Regular associates: yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays, and generous parental leave., Temporary associates: three options for medical insurance, dental insurance, vision insurance, and an associate discount., Part-time associates: 401k, short-term disability, yearly $300 lifestyle reimbursement, and an associate discount.