System Administrator at Neunco… · Science…

We are seeking a system administrator to assist in resolving hardware, software, and network issues for end-users. Responsibilities include diagnosing, troubleshooting, and configuring desktops and laptops (Windows/Mac), managing Azure Active Directory, handling ticket escalations, maintaining IT assets, and administering MSO365. This role is essential for ensuring a functional IT infrastructure.

Key Responsibilities:

• L1 Support (Front-line): Resolve basic IT issues, such as password resets, software installations, and printer issues, often following standard operating procedures.
• L2 Support (Advanced): Handle escalated, more complex issues requiring in-depth troubleshooting of OS, applications, or network connectivity (LAN/VPN/Wi-Fi).
• Hardware/Software Setup: Install, configure, and maintain laptops, desktops, and peripherals (printers, scanners).
• Active Directory & OS Management: Perform user account management (Active Directory) and install/troubleshoot Windows 10/11 or macOS.
• Ticketing & Documentation: Log all incidents, maintain accurate records in the ticketing system (e.g., ServiceNow, Jira), and document solutions.
• Maintenance & Security: Perform regular patching, antivirus updates, and backups.
• VIP/On-site Support: Provide prompt, in-person assistance to users, including VIP support, for immediate issue resolution.
• Microsoft Office 365 Administration: Manage Entra IDs, Corporate Policies and Endpoint Management.

Required Skills & Qualifications:

• Education: Bachelor’s degree in IT, Computer Science, or equivalent experience.
• Experience: 3-4+ years in deskside support, Network support and Microsoft Office 365 Administration.
• Technical Skills: Proficiency in Windows 10/11, MS Office 365/Outlook, Active Directory, and networking fundamentals (TCP/IP, DHCP, DNS).
• Soft Skills: Strong customer service, communication, problem-solving, and time-management skills.
• Certifications (Preferred): CompTIA A+, Microsoft Certified Professional (MCP), ITIL Foundation.

Interested candidates can share their CV at hr@neunco.com long with their current and expected CTC.

Pay: ₹600,000.00 - ₹700,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• What is your level of proficiency in English?
• Are you comfortable commuting to this job's location Ahmedabad?
• How many years of work experience do you have with Microsoft 365 Administration ?
• How many years of work experience do you have with end user asset management and support?

Education:

• Bachelor's (Required)

Experience:

• System administration: 4 years (Required)

Language:

• English (Required)

Work Location: In person