IT Operations Manager at Network International in Egypt, Egypt

About Us:

Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.

Our EVP's:

At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.

Job Description:

The IT Operations Manager will oversee and ensure seamless operations of payment processing systems, including managing daily transaction files, reports, and requests for a network of banking clients. This role involves working with various payment schemes (Visa, Mastercard, Amex, JCB, CUP, Meeza) and processing platforms (MIGS, CyberSource), as well as handling multiple applications critical to operations. And will work collaboratively with internal teams, utilizing platforms such as Jira, email, and phone for communication and issue resolution, to provide the highest level of support and service for banking clients on daily shift basis over the week.

Responsibilities:

1.Payment Processing & File Management:

Manage downloading and uploading then process the incoming and outgoing files with payment schemes, including Visa, Mastercard, Amex, JCB, Meeza and CUP.

Oversee the MIGS and CyberSource processing platforms, ensuring secure, efficient, and compliant transaction flows.

Conduct daily checks and validations on transactions to maintain accuracy and prevent errors or fraud.

2. Report Generation & Distribution:

Generate, validate, and distribute approximately 250 daily reports, including transaction files, to 130 banking clients.

Report to concerned team to Develop custom reports based on specific client needs and maintain a structured process for timely delivery.

Ensure all report formats and delivery methods meet client expectations and adhere to bank and regulatory standards.

3. Application Management:

Use and manage various applications such as CMS, Mastercard Clearing optimizer, Mastercard file express , TWI and visa Edit Package for running and processing and reporting functions.

Troubleshoot issues within these applications, collaborating with the vendor (if we are the application owner) and IT teams application owners for resolution as needed.

Maintain and optimize these applications for operational efficiency, while ensuring adherence to industry standards.

4. Client Support & Issue Resolution:

Act as the primary point of contact for client inquiries and issues, managing daily requests over Jira (EOD assigned in more than 1166 case per month), email, and phone.

Resolve client issues efficiently, escalating as necessary to meet service level agreements and ensure client satisfaction.

Maintain comprehensive records of all client interactions and resolutions, ensuring transparency and accountability.

5. Operational Excellence & Compliance:

Ensure all operational processes comply with PCI & banking regulations and standards.

Document and update standard operating procedures for payment processing, file management, and reporting.

Identify areas for process improvement, collaborating with teams to enhance workflow, reduce errors, and improve client experience

Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.