Temp Staff at NetSuite in Bengaluru, Karnataka, IN

The Cloud Subscription Data Management (CSDM) team owns the global subscription-plan details for Oracle Cloud customers. The team creates and maintains subscription plans and performs other critical activities that support cloud renewals, new business, and core operations that accelerate Oracle’s revenue recognition.

CSDM is part of the Customer Data Operations organization, focused on improving customer experience through stronger data quality, standardized and simplified global customer-data processes, and a consistent view of customers. The team is guided by SPARC values in delivering timely, accountable, customer-focused outcomes and building trust across stakeholders.

Contractor-Nonbillable

Responsibilities

• Ensure the team meets defined service-level commitments for productivity, quality, and turnaround time.
• Manage projects through the full development lifecycle, including risk identification, mitigation, and closure.
• Lead CSDM projects and stakeholder calls with sound knowledge of Oracle Cloud business processes.
• Provide process guidance on order booking, provisioning, invoicing, and terminations.
• Manage stakeholder relationships and strengthen customer-centric ways of working.
• Collaborate across functions to deliver shared objectives and improve operational synergies.
• Apply cross-functional insights to enhance future processes and operating practices.
• Own executive customer escalations, drive cross-functional resolution, and ensure closure.

Qualifications

Career Level - N/A

About the Company

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.