Senior Manager, Systems Software Engineering at NetSuite · Nashville

Senior Manager, Systems Software Engineering

We are seeking a Senior Manager, Systems Software Engineering to lead the strategy, delivery, and operational excellence of enterprise device-management systems and services. This role owns the technical roadmap and cross-functional execution for device policies, certification, approval workflows, vendor and procurement integrations, mobile and device lifecycle management, recycling, and printer services.

Responsibilities

Key Responsibilities

• Lead and mentor a team of systems software engineers responsible for enterprise endpoint and device-management platforms.
• Define and maintain scalable device policies across laptops, mobile devices, peripherals, and shared equipment, balancing security, usability, and compliance.
• Own the device certification process for new hardware, operating systems, applications, and accessories; establish testing standards, approval criteria, and release readiness.
• Design and improve automated approval workflows for device requests, exceptions, software access, procurement, and lifecycle changes.
• Partner with IT, Security, Finance, Legal, Procurement, and business stakeholders to translate operational needs into reliable technical solutions.
• Manage vendor relationships, technical evaluations, contract requirements, integrations, and service performance for endpoint, procurement, MDM, and printing partners.
• Oversee procurement and mobile/device-management (MDM) processes, including asset enrollment, provisioning, inventory accuracy, replacement cycles, and support handoffs.
• Develop sustainable device recycling and disposition programs, ensuring secure data wiping, chain-of-custody controls, regulatory compliance, and reporting.
• Lead the architecture and operation of enterprise printing services, including secure print policies, printer fleet management, access controls, monitoring, and vendor coordination.
• Establish metrics, dashboards, and operational reviews for service health, policy compliance, device lifecycle cost, certification throughput, and user experience.
• Drive automation and self-service capabilities to reduce manual work, improve auditability, and accelerate employee access to approved devices and services.
• Manage priorities, budgets, risks, and roadmaps across multiple concurrent systems and stakeholder groups.

Qualifications

• 8+ years of experience in systems software engineering, endpoint engineering, IT engineering, or a related discipline.
• 3+ years of people-management or technical-leadership experience.
• Experience with enterprise device management platforms such as Microsoft Intune, Jamf, Workspace ONE, Kandji, or similar tools.
• Strong understanding of endpoint security, identity/access management, device compliance, software deployment, and asset lifecycle management.
• Demonstrated experience building workflow automation and integrations using APIs, scripting, or enterprise workflow platforms.
• Experience managing vendors, procurement processes, hardware certification, and service delivery agreements.
• Familiarity with secure asset disposition, recycling requirements, and enterprise printing environments.
• Strong program-management, communication, and stakeholder-management skills.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.

Core Responsibilities

Planning & Execution:

• Creates and owns the execution plan for the team's work and multiple projects or initiatives, monitoring timelines and budgets when applicable to ensure projects are completed on time and in adherence with requirements.
• Delegates work across the team and helps them prioritize their work.
• Identifies resource needs and adapts plans based on changing priorities and business needs.

Collaboration & Partnership:

• Strengthens collaborative partnerships across teams to align expectations and shared objectives.
• Guides team members to build relationships with business leaders, stakeholders, and/or customers to ensure effective collaboration.
• Practices active listening and asks insightful questions to promote an inclusive culture.

Problem Solving:

• Leads team to identify and address moderately complex operational and/or technical issues in accordance with standard practices, providing guidance as appropriate.
• Directs team to analyze data and/or information from multiple sources to troubleshoot moderately complex errors.

Continuous Learning:

• Actively seeks learning opportunities for self and team to enhance knowledge and skills in key areas and remain current with industry advancements.
• Uses feedback and training to elevate personal and team skills, modeling a commitment to learning.
• Identifies skill gaps within the team and supports team members in learning opportunities by providing resources and fostering an environment that encourages knowledge-sharing.

Continuous Improvement:

• Identifies and recommends improvements as well as encourages team to share ideas to increase the efficiency and effectiveness of processes, protocols, and workflows within a team.
• Reviews and provides feedback on team member's ideas and seeks input from others on alternative approaches and methods for improving work.

Performance and Development:

• Coaches and provides direction to team members in alignment with performance management processes, guidelines, and expectations.
• Facilitates goal setting discussions with team members, ensuring individual goals are aligned with broader team goals.
• Identifies development opportunities to help team member's improve performance.
• Contributes to the talent acquisition pipeline by leading candidate interviews, assessing promotion eligibility, and managing talent resources.

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $146,300 to $306,400 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - M3

About the Company

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.