Senior Manager, Support Engineering at NetSuite in Abilene, TX

The Senior Manager, Repair Center Operations leads the strategy, readiness, and execution of Oracle's Commercial Repair Center network supporting OCI data centers. This role owns staffing, throughput, repair quality, and cross-functional coordination to ensure repair centers are operationally ready to support both daily demand and surge events.

The Senior Manager, Repair Center Operations is responsible for building and scaling Oracle's centralized repair-center model for next-generation AI infrastructure. This role leads day-to-day repair operations and long-term capacity planning for Compute Tray (CT) repair, CDU validation, leak response, and regional expansion. Working across Development, Manufacturing, Supply Chain, Design, Architecture, and Global Product Engineering, the senior manager ensures repair centers are staffed, equipped, and ready to support routine demand as well as surge events while driving improvements in diagnosability, repair velocity, and serviceability.

The role also serves as a key operational leader for the repair organization, translating product and infrastructure requirements into an executable staffing and facility plan. This includes establishing operating rhythms, tracking performance metrics, managing risk, and ensuring the repair network scales with current and future Oracle data center sites.

Responsibilities

Primary Responsibilities

• Lead the planning, staffing, and execution of repair-center operations supporting GB200, GB300, and future AI compute platforms.
• Own repair-center readiness, including capacity planning, shift coverage, resource allocation, and operational ramp for new sites.
• Partner with Design, Architecture, Development, Manufacturing, Supply Chain, and Global Product Engineering to define repair-center requirements and resolve cross-functional issues.
• Oversee repair workflows for Compute Trays, CDU validation, and leak-response activities to ensure safe, timely, and high-quality execution.
• Establish and manage operating metrics, reporting, and escalation paths to maintain throughput, quality, and readiness across the repair network.
• Drive standardization of repair-center processes, documentation, and best practices across current and future Oracle Repair locations.
• Support regional scale-up by aligning permanent repair-center buildouts with demand forecasts, site deployment schedules, and new platform introductions.
• Lead hiring, onboarding, development, and performance management for repair-center team members and supporting technical resources.

Core Responsibilities

• Set clear priorities, manage competing demands, and ensure repair-center objectives are met on time and at the expected quality level.
• Build strong cross-functional partnerships and maintain alignment across engineering, operations, supply chain, and site leadership teams.
• Use data, trend analysis, and operational feedback to identify risks, improve repair performance, and recommend process enhancements.
• Maintain a culture of accountability, safety, continuous improvement, and technical excellence within the repair organization.
• Translate business needs into executable plans for staffing, space, power, tooling, and repair capacity.
• Develop scalable operating models that support both steady-state repair work and surge events without disrupting broader deployment goals.
• Communicate clearly with senior leadership on site status, risks, dependencies, and required decisions.

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $98,700 to $209,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - M3

About the Company

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.