Program Manager, Hospitality Consulting at NetSuite in Remote

Transform hospitality with Oracle! Lead strategic implementations for iconic hotels, resorts, and restaurants worldwide.

Program Manager, Hospitality Consulting

Location: Remote (U.S.) Travel: Up to 25%

Join Oracle Hospitality and Help Shape the Future of Hospitality Technology

Oracle Hospitality is seeking a Program Manager to join our Oracle Consulting for Industries Business Unit. In this role, you'll lead the successful delivery of Oracle Hospitality solutions for some of the world's leading hotel, resort, restaurant, and hospitality organizations.

As a Program Manager, you'll oversee multiple implementation projects, collaborate with customers and cross-functional Oracle teams, and ensure programs are delivered on time, within budget, and aligned to business objectives. This is an excellent opportunity for someone who enjoys solving complex problems, building strong customer relationships, and leading high-impact technology implementations.

What You'll Do

Lead Program Delivery

• Manage one or more Oracle Hospitality implementation programs from planning through successful delivery.
• Partner with Project Managers to ensure projects remain on schedule, within budget, and meet customer expectations.
• Track program health, risks, dependencies, and milestones while providing regular status updates to stakeholders.
• Drive issue resolution by coordinating across Consulting, Cloud Operations, Product, and Support teams.

Deliver Outstanding Customer Experiences

• Serve as a trusted advisor throughout the implementation lifecycle.
• Build strong relationships with customer stakeholders and maintain clear communication throughout the project.
• Lead customer meetings, executive status reviews, and program governance discussions.
• Ensure successful transition from implementation to ongoing support and operations.

Improve Delivery Excellence

• Standardize project management processes, reporting, and best practices.
• Identify opportunities to improve efficiency, reduce risk, and enhance customer satisfaction.
• Support resource planning and communicate staffing needs across multiple projects.
• Promote knowledge sharing and continuous improvement across the consulting organization.

Collaborate Across Oracle

• Partner closely with Consulting, Cloud Operations, Support, Product Development, and Customer Success teams.
• Help resolve cross-functional challenges that impact project delivery.
• Support organizational initiatives focused on operational excellence and customer success.

Preferred Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, Hospitality Management, or a related field.
• 5+ years of program or project management experience leading enterprise software implementations.
• Experience implementing Oracle Hospitality solutions such as OPERA PMS, Oracle Food & Beverage, Simphony, or related hospitality applications.
• Hospitality industry experience within hotels, resorts, casinos, restaurants, or food service organizations.
• Experience leading cloud implementation projects and managing multiple concurrent initiatives.
• Strong understanding of project management methodologies and tools (Primavera, Microsoft Project, Jira, or similar).
• PMP certification is a plus.

What We're Looking For

• Strong program and project management skills.
• Experience managing customer-facing software implementations.
• Knowledge of Oracle Hospitality products or similar hospitality technologies.
• Excellent communication and executive presentation skills.
• Ability to influence cross-functional teams in a matrixed environment.
• Strong problem-solving, risk management, and organizational skills.
• Customer-first mindset with a focus on delivering measurable business outcomes.
• Adaptability and the ability to thrive in a fast-paced consulting environment.

Why Oracle Hospitality?

You'll have the opportunity to work with some of the world's most recognized hospitality brands while leading innovative cloud implementations that improve guest experiences and business operations. If you're passionate about technology, consulting, and delivering exceptional customer outcomes, we'd love to hear from you.

Responsibilities

Manages Implementation Service deliverables throughout installation project including milestones and project schedule. Develops and maintains consistent standards for project delivery. Reviews project proposals. Confers with implementation team, management or account management to locate the appropriate parties to provide technical advice. Creates and communicates status reporting for both internal and external purposes. Manages project closure and handoff to Account Manager and Help Desk.

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $66,200 to $132,400 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC3

About the Company

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.