AI User Experience Designer/Architect at NetSuite in Redwood City, CA

Oracle AI Database is transforming how customers interact with data through Generative AI, intelligent automation. As AI becomes an integral part of the Database experience, we are looking for a AI User Experience Designer/Architect to ensure every capability is intuitive, trustworthy, and grounded in customer needs.

This role combines user experience design, user research, and AI interaction strategy. You will partner closely with Product Management, Engineering, Data Science, and Design to shape the end-to-end experience for AI-powered Database capabilities. You will define user personas, validate concepts through customer research, and translate insights into actionable recommendations that improve product usability, adoption, and customer satisfaction.

As the voice of the customer, you will influence product strategy from concept through delivery, ensuring our AI experiences help users accomplish their goals efficiently while maintaining transparency, trust, and confidence.

Focuses on clearly identifying user needs or areas of opportunity related to business and anticipating them to craft problem statements, user persona(s), and goal(s) that will meet or exceed the user expectations. Evaluates user experiences to assess discoverability, usability, accessibility, and desirability. Identifies and creates the right method (e.g., user journeys, wireframes, information architecture, user flow diagrams, and/or mockups) to design and communicate the desired user experience. Begins to lead cross-functional teams to work on multiple design projects from concept through delivery, ensuring quality throughout the full cycle. Gathers and/or analyzes feedback from end users following release and identifies key findings.

Responsibilities

Key Responsibilities AI Experience:

• Lead the experience strategy for AI-powered capabilities across Oracle Database products.

• Design intuitive, user-centered workflows for AI-assisted experiences, including copilots, conversational interfaces, intelligent recommendations, and guided workflows.

• Define user journeys, interaction models, information architecture, wireframes, and prototypes that simplify complex database tasks.

• Establish design principles and best practices for AI interactions that promote trust, transparency, discoverability, and explainability.

• Partner with Product Management to ensure customer experience considerations are incorporated into product strategy and roadmap planning.

Customer Advocacy:

• Champion the voice of the customer across cross-functional product teams.
• Synthesize research findings into clear, actionable recommendations that influence product priorities, design decisions, and engineering implementation.
• Present research insights, usability findings, and experience recommendations to Product, Engineering, and executive leadership.
• Drive customer-centered decision making across multiple Database initiatives.

Defining User Needs: -Identifies and leverages existing internal and external patterns for multiple projects, while providing guidance to junior staff to ensure consistency across projects. -Establishes collaboration with stakeholders, subject matter experts, fellow designers, product teams, and development to enable greater understanding of the relevant domain and the service blueprint for a given project. -Focuses on clearly identifying user needs or areas of opportunity related to business and anticipating them to craft problem statements, user persona(s), and goal(s) that will meet or exceed the user expectations. -Defines and leads establishment of directions regarding the full ecosystem of touch points, workflows, and other elements of the user experience journey.

Research Execution: -Analyzes user research data to capture user goals and arrive at the best approach to telling the story of user needs and of the designed solution to the problem statement. -Utilizes and/or conducts various research methods (e.g., qualitative, quantitative) with end users and other relevant stakeholders where needed, to understand purpose and ensure a viable solution is identified. -Identifies the need for user research and design-led approaches within Oracle.

Designing and Prototyping-Designing: -Identifies and creates the right method (e.g., user journeys, wireframes, information architecture, user flow diagrams, and/or mockups) to design and communicate the desired user experience. -Tests and refines the design based on quality, regulatory compliance, safety, and accessibility and catches improvement opportunities / gaps in the solution or approach before its finalization. -Develops detailed conceptual model definition, ensures design coherence and consistency with the conceptual model, and thoughtfully extends/adapts the model based on user feedback and usage data. -Leverages the existing design systems, style guides, patterns, templates, and components where possible and adapts where needed; begins to advise junior team members where needed. -Creates new patterns and experiences when existing patterns are not able to meet the identified user needs. -Actively participates in design reviews within the design team and leads peer review within their area of work. -Presents concepts, ideas, and feasibility to key stakeholders (e.g., product developers, management, end users, marketing) to establish common understanding of the designs, gain buy in, and ensure timelines can be met. -Presents and communicates design processes, recommendations, alternatives, and trade-offs effectively with senior directors and across teams during design reviews. -Ensures team members have the necessary resources to execute on design goals.

Basic Qualifications: • Bachelor's degree in Human-Computer Interaction, Human Factors, Psychology, Cognitive Science, Design, Computer Science, Information Sciences, or a related discipline. • 10+ years of experience in User Experience Design, Product Design, UX Research, Human Factors, or related fields. • Demonstrated experience designing enterprise software or cloud platform experiences. • Strong portfolio showcasing experience design and user research across complex software products. • Experience planning and conducting qualitative and quantitative user research. • Expertise translating research findings into product and design recommendations. • Experience designing AI-assisted experiences, conversational interfaces, or intelligent product workflows. • Strong understanding of user-centered design methodologies, interaction design, usability principles, and information architecture. • Experience using modern design and research tools such as Figma, Qualtrics, Maze, or similar platforms. • Excellent written, verbal, and presentation skills with the ability to influence cross-functional stakeholders.

Preferred Qualifications: • Experience with database technologies, cloud infrastructure, developer tools, or enterprise software platforms. • Familiarity with Generative AI, Large Language Models, intelligent assistants, and AI-driven product experiences. • Experience defining customer personas and customer journey frameworks. • Knowledge of product analytics and experience measurement techniques. • Experience working in agile software development environments.

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $146,300 to $306,400 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC6

About the Company

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.