UX/UI Designer (Desk Phones) at NetFortris, A… · Remote

Summary: NetFortris, A Sangoma Company is dedicated to empowering organizations through reliable Unified Communications. In this role, you will own the end-to-end UX of desk phone and device experiences, focusing on designing for embedded, hardware-constrained environments and enhancing user interactions. Responsibilities: - Own the end-to-end UX of Sangoma’s desk phone and device experiences, from interaction models to execution - Design for embedded, hardware-constrained environments with physical inputs, limited screens, and real-time expectations - Define task-driven workflows for core telephony functions: calling, transfers, conferencing, voicemail, call handling, and more - Develop and maintain UI artifacts including flows, wireframes, interaction specs, and system behaviors prioritizing speed, predictability, and low cognitive load - Integrate AI tools across the design, implementation, and maintenance phase of product lifecycle - Partner closely with firmware engineers to ensure designs are implemented accurately and perform reliably in production - Work with Product Management/Ownership to align UX decisions with real-world usage, customer needs, and business outcomes - Anticipate edge cases, failure states, and recovery paths in real-time communication scenarios - Research regulatory factors and usability constraints - Support the engineering team by contributing to usability testing and iterate based on real user behavior - Help drive consistency and usability across Sangoma’s broader device ecosystem Required Qualifications: - Minimum of 1 to 3 years of experience (3 years preferred) in UX and user interface design, product design, or interaction design - You are naturally curious, eager to learn, and motivated to understand how design decisions translate into real behavior - Demonstrated experience designing, task-focused, workflow-driven interfaces - Strong understanding of human–computer interaction (HCI) principles, including cognitive load, affordances, and error prevention - Ability to communicate UX rationale clearly to engineers and non-design stakeholders - Proficiency with design tools such as Figma, Sketch, or similar Preferred Qualifications: - Experience with telephony, VoIP, or enterprise communications products - Experience designing for constrained or non-traditional platforms, such as embedded devices, hardware products, enterprise tools, or operational systems - Understanding of localization and internationalization considerations - Prior exposure to usability testing or field studies in enterprise or operational environments Required Skills: UX Design, User Interface Design, Product Design, Interaction Design, Task-driven Workflow Design, Human–Computer Interaction (HCI), Figma, Sketch, Design Tools, Telephony, VoIP, Enterprise Communications, Embedded Device Design, Usability Testing, Localization, Internationalization, Curiosity Benefits: Extensive Benefit Options (Health, Vision, Dental, Long & Short-term Disability) effective after a short waiting period, Matching 401K program - 100% match on 4%., Employee Stock Purchase Plan after one year of service., Flexible Time Off & Company Holidays, Entrepreneurial work environment partnered with high growth career opportunities