Program Manager at Netcracker in Milan, Lombardy, IT

We’re building the future of how the world communicates.

Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world. With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.

Join us and be part of a team that is not just keeping up with the digital future but is leading the way. Job Summary

We are seeking an experienced Program Manager to lead large-scale, end-to-end (E2E) Business Support Systems (BSS) transformation programs within the telecommunications domain. This role is responsible for driving complex, multi-stream initiatives spanning CRM, billing, order management, and customer experience platforms, ensuring seamless integration across the telecom ecosystem. The ideal candidate will bring strong telecom domain expertise, proven program delivery experience, and the ability to manage cross-functional teams, vendors, and stakeholders in a fast-paced environment.

Responsibilities

• Lead and manage E2E BSS transformation programs from strategy through execution and delivery
• Define program roadmap, scope, milestones, and success criteria aligned with business objectives
• Manage interdependencies across systems and ensure seamless E2E integration
• Drive Agile, Waterfall, or hybrid delivery models as appropriate
• Act as the primary point of contact for senior stakeholders (CxO level, business heads, vendors)
• Facilitate governance forums, steering committees, and executive updates
• Align program outcomes with business KPIs such as revenue growth, churn reduction, and customer experience\
• Drive organizational change, adoption, and business readiness
• Ensure smooth transition from legacy systems to modern BSS platforms

Skills and experience

• 10–15+ years of experience in telecom/IT, with at least 5+ years in program management
• Proven track record delivering large-scale BSS transformation programs in telecom
• Strong understanding of telecom architectures, including OSS/BSS ecosystems
• Experience with leading BSS platforms (e.g., Amdocs, Netcracker, Ericsson, Oracle, etc.)
• Expertise in program management methodologies (PMI, PRINCE2, Agile frameworks)
• Strong leadership and decision-making skills
• Excellent stakeholder and communication skills
• Deep understanding of telecom business processes (order-to-cash, trouble-to-resolve)
• Ability to travel

Education

• Bachelor’s degree in Engineering, IT, Telecommunications, or related field

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