MSP Level 2 Engineer at NetConnect in Staten Island, NY

About NetConnect

For over 34 years we've been the team businesses in the NYC Metro area call when IT actually matters. Not a national call center. Not a ticketing black hole. A real, local team delivering enterprise-grade infrastructure, cloud engineering, and cybersecurity operations to clients who depend on us and have for decades! We combine the technical depth of a large enterprise IT organization with the responsiveness and accountability of a team that picks up the phone. That's not a marketing line. It's how we've stayed relevant for 34 years in one of the most demanding markets in the country.

Position Summary

We're looking for a Level 2 Engineer who's ready to own problems, someone who can handle escalated tickets, keep servers and networks running, and get hands-on with client environments both in the cloud and on-site. This person will be the bridge between our service desk and our senior engineering team: you'll be the go-to for clients when things get complicated, support Microsoft 365 and Azure environments day to day, and build toward more advanced security and cloud work as you grow. This is not a ticket-watching role. If you want real ownership, real variety, and a clear path toward advanced cloud and cybersecurity work....keep reading!

Key Responsibilities

Cloud, M365 & Azure

• Administer and support Microsoft 365 environments, including Entra ID (Azure AD), Exchange Online, SharePoint Online, Teams, and OneDrive
• Assist with Azure infrastructure, virtual machines, and hybrid identity configurations
• Deploy and support endpoints through Microsoft Intune and Windows Autopilot
• Working knowledge of Google Workspace (Gmail, Docs, Drive, Admin Console)
• Assist with client cloud migrations from on-premises or private cloud into Microsoft 365/Azure

Security & Compliance

• Support and maintain security controls across client environments: Conditional Access, MFA, and Cynet.
• Help enforce data protection and governance policies to meet client compliance needs (e.g., NIST/CIS, HIPAA, CMMC as applicable)
• Monitor for security alerts and escalate or remediate as appropriate
• Assist with security reviews and documentation of findings

Managed Services, Servers & Desktop Support

• Act as a senior escalation point for Tier 1 tickets advanced troubleshooting across servers, networking, virtualization, and cloud services
• Support on-site client servers, including Windows Server and Active Directory environments
• Troubleshoot networking hardware routers, switches, firewalls, and Wi-Fi from vendors like Cisco, Meraki, Aruba, SonicWall, and Unifi
• Get hands-on with desktop and print environments when issues need to be resolved in person
• Maintain clear, accurate documentation for every client environment you touch

AI & Emerging Technology

• Use AI-based tools (e.g., Hatz AI, Security Copilot, Claude) to work more efficiently and support clients better
• Stay current on how AI is changing cloud administration, threat detection, and IT support

Requirements

Experience

• 3+ years of experience in IT support, systems engineering, or infrastructure roles; MSP experience preferred
• Hands-on experience administering Microsoft 365 and Azure
• Experience with Windows Server administration, Active Directory, and virtualization (Hyper-V, VMware, or Azure)
• Comfortable supporting hybrid environments cloud plus on-premises servers, network hardware, and desktop/print infrastructure

Certifications (held or in progress)

• CompTIA Security+, Network+, or Cloud+
• Microsoft 365 Certified: Fundamentals or Administrator Associate
• Microsoft Certified: Azure Administrator Associate (a plus)

Skills

• Solid working knowledge of Entra ID, Exchange Online, Intune, and Microsoft Defender
• Comfortable with RMM and PSA tools (ConnectWise, Auvik) and backup solutions (Axcient)
• Basic PowerShell scripting for day-to-day administration
• Solid networking fundamentals: firewalls, VLANs, switches, VPNs, and wireless
• Comfortable working directly with non-technical end users as well as IT leadership and vendors

Other Requirements

• Valid driver's license and reliable transportation this role requires regular travel to client sites across NY and NJ
• Based out of, and available for, in-office work at our Staten Island headquarters

Pay: $75,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience:

• IT support management: 3 years (Required)
• MSP : 1 year (Preferred)

License/Certification:

• CompTIA Security+ (Preferred)
• CompTIA Network+ (Preferred)
• CompTIA Cloud+ (Preferred)
• Driver's License (Required)

Work Location: In person