Pharmacy Manager at Netcare in Netcare N1City Hospital

Pharmacy Manager

Location: Netcare N1City Hospital

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

ROLE SUMMARY

The Pharmacy Manager will be responsible for ensuring the development and implementation of a strategy for the pharmacy department in line with Netcare Pharmacy Division’s strategic themes. The incumbent will further manage all related pharmacy services and activities according to the policies, procedures, philosophy and objectives of the Netcare Group.

KEY WORK OUTPUT AND ACCOUNTABILITIES

DISRUPTIVE INNOVATION

Financial Management

• Manage the pharmacy financials as well as understanding the financial fundamentals of the healthcare business.
• Manage the financial indicators and drivers of the business.
• Ensure control over the financial dimensions of the pharmacy, including accurate and timeous reporting of pharmacy financial statistics to Pharmacy and Finance Division Operations Centre.
• Effective management and audit compliance of the Netcare stock system policy and procedure. This relates to all ethical, surgical and third party stock.
• Manage all aspects of the hospital billing department including the timeous billing of discharged files (DNYB) and billing audit results.

Case management

• Manage all aspects of case management and application of managed care contracts in the hospital environment.

CONSISTENCY OF CARE

Pharmaceutical care

• Management of patient pharmaceutical care in the hospital pharmacy environments.
• Ensure that the pharmaceutical standards, clinical pharmacy services, quality assurance and risk management are maintained within the hospital.
• Exercise the responsibilities of the ‘Responsible Pharmacist’ in the hospital for all areas where pharmaceuticals are stored e.g.: wards, theatres and the pharmacy department.
• Effective management of the pharmacy within the legal compliance of the South African Pharmacy Council and the Good Pharmacy Practice in South Africa.
• Act as a custodian for the management of Schedule 5 and 6 drugs as per legal requirements and related administrative and house-keeping tasks.
• Manage, advice and influence the delivery of cost effective quality pharmaceutical care.

TRANSFORMATION OF OUR SOCIETY

Transformation targets

• Ensure achievement of transformation goals as set out by the Transformation Committee.

Teamwork

• Actively participate as a member of a team to achieve goals.

Personal and professional development

• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
• Keep up to date with Netcare’s evolving policies and procedures.
• Attend Pharmacy Managers orientation and induction at Operation Centre and Regional Office.
• Attend pharmacy leadership development course as provided.
• Attend other management courses as is routinely provided at hospital level.

People management

• Assign decision making, authority, tasks and responsibility to appropriate persons in order to maximize organisation and employee effectiveness.
• Facilitate a culture that is supportive of talent management and the initiation of required implementations to hone pharmacy talent.
• Facilitate effective change and conflict management.
• Ensure professional conduct and appearance of staff.
• Develop talented Pharmacy leaders and high performers.
• Provide learner ships and training programmes for intern pharmacists and registered assistants.
• Promote staff wellbeing.

Build and maintain stakeholder relationships

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
• Develop collaborative relationships to help accomplish work goal.
• Maintain customer intimacy through building relationships with doctors, nursing staff, suppliers and building patient loyalty.
• Build strategic inter-departmental relationships to help achieve business goals at Exco and departmental level within the hospitals.
• Foster an effective working relationship with service providers.

SKILLS PROFILE

EDUCATION

Essential

• A relevant Pharmaceutical qualification (B.Pharm. or Dip.Pharm).
• Registration with the South African Pharmacy Council.

Preferred

• A relevant management qualification.

WORK EXPERIENCE

Essential

• Minimum 2 years’ experience in the management of a Private Hospital Pharmacy would be advantageous.

KNOWLEDGE

Essential

• Advanced level of Computer literacy.
• Sound financial knowledge and the ability to interpret financial data.
• Sound knowledge of Private Hospital Pharmacy business operations.

PHYSICAL REQUIREMENTS

• In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

SKILLS

Coaching Others

• The capacity to recognise development areas in others and support them to facilitate personal development through coaching.

Leading and Managing Change

• The capacity to implement and support change initiatives and to provide leadership in times of uncertainty.

Performance Development

• The ability to evaluate and develop different levels of capacity within a team to achieve set objectives.

Taking Action

• Capable of recognising the need for action, considering possible risks and taking responsibility for results.

Decision Making

• Capable of making decisions timeously and taking responsibility for the consequences.

Managing Self

• Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame.

Customer Focus and Service Delivery

• The capacity to identify and respond to the needs of internal and external customers.

Adapting and Responding to Change

• Capable of supporting and advocating change initiatives and managing own reaction to change.

Continuous Improvement

• The capacity to improve systems and processes to facilitate continuous improvement.

Technical Knowledge

• The capacity to perform a technical function to required standards.

WORKING CONDITIONS

• Professional flexibility in working hours while supporting daily business hours.
• Will interact with internal and external customers through several different means.
• Travel to support the functions of the role may be required.

NETCARE VALUES AND BEHAVIOURS

Netcare Values

At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.

• At Netcare, our core value is care.
• We care about the dignity of our patients and all members of the Netcare family.
• We care about the participation of our people and our healthcare partners in everything that we do.
• We care about the truth in all our actions.
• We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.

The Netcare Way

Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:

• Respect - I always greet everyone to show my respect.
• Identity - I always wear my name badge to show my identity.
• Dignity - I always treat others with consideration and humility to uphold dignity
• Care - I always act in the best interest of Netcare and others to show I care
• Compassion - I always listen with empathy and respond with kind action to show my compassion
• Appreciation - I always say thank you to show my appreciation.
• Diversity- I always embrace diversity to strengthen inclusivity and belonging.

Join the team committed to providing the best and safest health and care.