Product Manager, Fraud (PM / Senior / Lead) at Neo Financial · Calgary

Join us to build a more rewarding financial future for all Canadians

At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.

• #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 — the first company ever to achieve a three-peat at the top!

• #1 Fastest Growing Company in Canada for 2024 by Globe & Mail

• Top-ranked mobile apps and credit cards

• Team of 500+ people

• 1M+ customers

• 10K+ retail partners
  
  

Neo is building what Canada's big banks won't: modern financial products that actually make your money work for you. We're a technology company, not a traditional bank, which means no legacy systems, no decades-old red tape, and no tolerance for "good enough." In just a few years, we've built a multi-product platform from scratch, launched credit, savings, investing, and rewards that millions of Canadians use every day, and partnered with some of the biggest brands in the country. Our team is behind some of Canada's fastest-growing companies (like SkipTheDishes), and we're now taking on one of the largest, most broken industries in the country. If you're excited by the idea of rewriting the financial playbook, Neo might be your next move.

The Role

We're hiring a Product Manager to lead our Fraud squad. This isn't a "lock everything down and hope for the best" kind of role. Our mission is to build the most trusted and safest financial institution in Canada — while delivering the best customer experience. That means you won't just be stopping bad actors; you'll be designing intelligent systems that protect millions of customers without them ever feeling the friction.

You'll own the product strategy for how Neo detects, prevents, and responds to fraud across every product surface — credit, banking, transfers, and whatever we launch next. The work is deeply technical: you'll partner with fraud strategists, data scientists, and engineers to build and tune rule engines, define experimentation frameworks with proper control groups, and make data-driven decisions on large, messy datasets where the signal-to-noise ratio is brutal. If you've ever optimized a logistics network, tuned a marketplace matching algorithm, or improved conversion through systematic experimentation, you'll recognize the shape of these problems.

At the same time, you'll obsess over the customer experience. Every fraud control has a cost to legitimate customers — false declines, holds, friction at onboarding. Your job is to find the line where we maximize protection and minimize frustration, and then move that line every quarter.

You'll report to the Group Product Manager of Fincrime and work closely with a tight-knit squad of designers and engineers. Neo is growing fast — we're scaling toward 1 million active customers — and the fraud landscape changes with every new product, rail, and growth lever. This role won't stay static, and that's the point.

What You'll Be Doing

• Set a clear product vision for fraud prevention at Neo — one that balances risk reduction with customer trust and experience quality.

• Design and optimize fraud detection systems across multiple product surfaces. You'll define rules, thresholds, and policies, then measure whether they actually work.

• Build experimentation infrastructure and frameworks. You'll run A/B tests on fraud controls, define proper holdout groups, and make decisions backed by statistical rigor — not gut feel.

• Dig deep into data. You'll work with large transaction datasets, identify patterns, define metrics, and separate signal from noise to drive fraud strategy.

• Partner with fraud strategists and data scientists to evaluate and improve models, understand false positive / false negative trade-offs, and translate model outputs into product decisions.

• Own the customer experience side of fraud. When a legitimate customer gets blocked, held, or declined — that's your problem to solve.

• Collaborate across squads to ensure fraud controls are designed into new products from day one, not bolted on after launch.

• Write narratives, not just tickets. You'll bring structure to ambiguity through clear strategy docs, roadmaps, and product briefs that help everyone make better decisions.

• Prioritize ruthlessly. You'll make smart trade-offs between fraud loss reduction, customer experience, operational cost, and engineering capacity.

Who We're Looking For

• 2–5+ years of hands-on PM experience at tech or tech-forward companies. The exact number matters less than what you've done with it — we're hiring across PM, Senior, and Lead levels.

• You're deeply comfortable with data. Not "I look at dashboards" comfortable — you write queries, understand distributions, and can reason about statistical significance. You've made product decisions on datasets where the answer wasn't obvious.

• You've worked in technical optimization spaces. Fraud, logistics, marketplace dynamics, ad tech, pricing, risk — you've shipped products where the core challenge was optimizing a system against adversarial or noisy conditions with real trade-offs.

• You understand experimentation and models. You know what a control group is, why it matters, and how to design tests that actually prove something. You can partner with data scientists and speak their language — even if you're not building models yourself.

• You obsess over customer experience. You've built products where the "happy path" matters as much as the edge cases, and you know how to make complex systems feel simple to users.

• You think in systems and edge cases. You can connect high-level strategy with granular execution.

• You communicate like a pro — clear stories, compelling roadmaps, and presentations that land on both product deep-dives and exec syncs.

• You thrive in ambiguity. Fast-paced, evolving priorities don't scare you — they're your sweet spot.

• You lead with humility: high standards, low ego. You listen, learn, and lift others as you go.

• Fintech, payments, or fraud experience is a strong plus — but we'd rather have someone who's built real optimization products in logistics or a similar domain than someone who's only worked in finance but never touched data deeply.

Coming From a Non-PM Background?

Many of our strongest PMs started in consulting, engineering, data science, or finance. If you've spent your career solving optimization problems, building analytical systems, or working in fraud/risk in a non-PM capacity — and you're ready to own a product — we want to hear from you. What matters most is how you think, solve problems, and lead through complexity.

🚀 Total Rewards Overview

As Neo continues to grow, we’re committed to offering a competitive, market-leading rewards program that reflects the impact our team members make. In addition to salary, our program includes both short and long-term incentives, empowering employees to share directly in our momentum today and in the meaningful value we create for years to come.

• Salary: We provide a strong base salary aligned with market ranges, along with the flexibility to tailor your mix of cash and equity to match your longer term goals. Final compensation is based on your skills, experience, and scope. For exceptional talent, we’re prepared to go above and beyond.

• Equity Ownership: At Neo, you don’t just work here, you own a piece of what we’re building. As a full-time team member, you share directly in the upside of one of Canada’s fastest-growing companies. When we win, you win — with real ownership and meaningful long-term wealth-building potential tied to our success.

• Short Term Incentive Plans (STIP): Our performance-based bonus program is tied directly to company KPIs. When we execute and deliver results, you’re rewarded with payouts that scale based on both company performance and your individual impact.

What does life as an Owner at Neo Include?

🇨🇦 You will redefine the financial landscape with top talent in Canada to help everyday Canadians win, and grow quickly while doing it

📈 Ownership structure that enables you to share in our path to victory

🏅Earn BIG with our short term incentive plans (STIP)

👥 Collaborating with the brightest minds to build something meaningful, united by a shared commitment to innovation, curiosity, and excellence

❤️‍🩹 Flexible health benefits & life insurance

🌴 21 Days PTO + stat holidays, and personal leave

💪 Health & personal spending accounts

🤑 A wide variety of discounts through our partner network

🏠 Access to early use of products and discounts on fixed-term Neo mortgages

👶 Parental top-up & equity vesting during long term leave

🎉 Neo night events

🧠 Company wide huddles, and education

Working at Neo:

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to raise the bar and deliver exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.

We trust, respect, and support each other. This means honest conversations, constructive input, and empowering each other to move fast and think big. You’ll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices, where ideas move quickly and teams build momentum together. As we continue to scale and evolve, we’re looking for builders, innovators, and problem solvers who thrive on challenge–people who would rather blaze a trail through uncertainty than follow a well-paved path.

All team members have a stake in Neo’s success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do — when Neo grows, we all grow. If you’ve heard that Neo employees work hard, it’s true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results, knowing that your contributions directly impact the company’s success.

Apply with us:

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

By continuing with your application, you agree to the Candidate Privacy Notice, which guides how we process your personal information for the purpose of your application.

Neo Financial leverages artificial intelligence (AI) to reinforce our candidate evaluation process, including the initial assessment of applications and screening of candidates. These tools support our recruitment team; however, all final hiring decisions are made by humans and are not based exclusively on automated processing. If you require further information regarding our data processing practices, please contact us.

We are hiring for an open, vacant position.