Senior Client Advisor at Nelson Mazda Cool Springs in Franklin, TN

About the Opportunity

At Nelson Mazda Cool Springs, we’re redefining the car buying experience. As a Senior Client Advisor, you’ll deliver a professional, pressure-free experience focused on customer satisfaction—not commission. If you’re passionate about helping people, thrive in a team environment, and are motivated to grow - we want to hear from you.

Compensation: $5k base per month + bonus!

What we offer:

• 40 Hours of PTO after 90 days of employment
• 401(k) with up to 6% company match $1 for $1!
• Health, dental, and vision insurance available
• Volunteer Time Off (VTO) given on 1st day of employment
• Consistent, predictable schedule: Saturdays required, closed Sundays
• Dedicated on site trainer for training + support to help you succeed!

Responsibilities

• Greet and guide clients as they appear on the lot to proceed into the sales process.
• Engage in conversation with clients to fully understand their needs and manage expectations.
• Assist clients in identifying the right vehicle to fulfills their wants and needs.
• Continuously develop product and sales acumen to become the vehicle expert. Know the in’s and the out’s of product offerings, optional packages, and the latest technologies.
• Customize vehicle delivery while ensuring that the client understands the vehicle's operational feature.
• Follow up daily on all sales leads from a variety of sources using the dealership's Customer Relationship Management System (CRM).
• Initiate and cultivate enriching and long-lasting relationships with customers.
• Maintain strong knowledge base of all new vehicle makes and model.
• Bring your ‘A game’ along with a positive attitude to work with you every single day.

Qualifications

• Ability to maintain hardworking, high-energy personality throughout the workday
• Positive can-do mentality, eager to improve
• Excellent verbal and written communication skills
• Ability to thrive in a collaborative team setting
• Effective listening and communication skills
• Attention to detail in follow-through and closing skills
• Valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.